Field Service Manager

Industrial Valve Sales & Service; Eight Mile (AL); On-site; USD 52,000 - 78,000; Full time

Job summary

Industrial Valve Sales & Service is seeking a qualified Supervisor to lead field service teams, enforce safety standards, and ensure timely project execution in the Alabama region.

You will organize workflows, monitor performance, assist in hiring, training, and maintain records, reporting to Job Operations to guarantee customer satisfaction and efficient vehicle scheduling.

Qualifications

• Proven experience as supervisor or relevant role.
• Familiarity with company policies and legal guidelines of the field.
• Excellent communication and interpersonal skills.
• Organizational and leadership abilities.
• Ability to multitask under pressure and meet deadlines.
• Proficient with technology, Microsoft Office and Excel.

Responsibilities

• Drive safety in all aspects of work.
• Set goals for performance and deadlines aligned with company plans.
• Organize workflow and delegate tasks.
• Monitor productivity and provide coaching.
• Maintain timekeeping and personnel records.
• Assist in hiring and training new employees.
• Coordinate employee site-specific training.
• Oversee and ensure that all test reports are accurate and submitted promptly.
• Assist and create/maintain manpower and work scope scheduling.
• Work closely with Job Operations to ensure customer satisfaction.
• Assign and track vehicles for field service jobs.

Skills

Leadership

Communication

Organizational skills

Multitasking under pressure

Interpersonal skills

Education

Tools

Microsoft Office

Excel

Job description

• Set goals for performance and deadlines that comply with company’s plans and vision
• Organize workflow and ensure that employees understand their duties and delegate tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Maintain time keeping and personnel records
• Assist in hiring and training new employees
• Assist and coordinate employee site specific training
• Oversee and ensure that all test reports are accurate and submitted promptly
• Assist and create/maintain manpower and work scope scheduling
• Work closely with Job Operations to ensure customer satisfaction
• Assign and track vehicles for field service jobs

Description

Essential Duties and Responsibilities

• Drive safety in all aspects of work
• Set goals for performance and deadlines that comply with company’s plans and vision
• Organize workflow and ensure that employees understand their duties and delegate tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Maintain time keeping and personnel records
• Assist in hiring and training new employees
• Assist and coordinate employee site specific training
• Oversee and ensure that all test reports are accurate and submitted promptly
• Assist and create/maintain manpower and work scope scheduling
• Work closely with Job Operations to ensure customer satisfaction
• Assign and track vehicles for field service jobs

Requirements

• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Book hotels and per diem
• Excellent communication and interpersonal skills
• Organizational skills
• Leadership skills
• Ability to multitask under significant pressure
• Proficient with technology, Microsoft Office and Excel