Field Service Manager

Power-Motive-Corporation; Denver (CO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

HSA with Employer Contribution

Vision

Dental

401K with Company Match

PTO

Sick Time

Life Insurance

Job summary

Power-Motive-Corporation is seeking a Field Service Manager in Denver to oversee the field service department, drive efficient operations, and advise the Service Manager on the best interests of the company. You will manage technicians, scheduling, safety, and customer satisfaction.

This role requires 5+ years servicing heavy equipment, 3-5 years supervisory experience, and strong communication and organizational skills. A high school diploma or GED is required, with some college preferred.

Qualifications

• High School Diploma or GED required; some college/trade school preferred.
• 5+ years experience servicing heavy equipment.
• 3-5 years admin/clerical experience.
• 3-5 years customer service experience.
• 3-5 years supervisory/management experience.

Responsibilities

• Oversees Technicians and_field service personnel to perform at a high level.
• Assists in hiring, training, and directing field staff.
• Conducts performance reviews for Field Service technicians.
• Ensures safety principles are followed and company policies are applied.
• Provides quotes and coordinates service work with customers.

Skills

Leadership

Customer service

Communication

Problem solving

Data entry

Education

High School Diploma or GED

Some college or trade school preferred

Tools

Microsoft PowerPoint

Microsoft Access

Microsoft Outlook

Microsoft Excel

Job description

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Service Manager with respect to the best interests of the company wherever field service department activities are involved,Essential Functions:Ensures all warranty invoicing, to internal and external customers, is completedSupplies all documents and reports needed to the Service or Branch ManagerMaintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble freeWorks closely with the Branch/Service manager in policy matters as it pertains to the field service operationsConsults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectivesCollaborates with the Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skillsProvides any safety equipment and training to all field service technicians as neededWorks with customers to resolve concerns about service workProvides easy to read and accurate quotes to internal and external customers and PSSR’S to sell hours in the field service departmentRecommends the most cost-effective repair procedure and guideline to all customers and PSSR’sApplies working knowledge of equipment systems to include basic mechanical and elect, and hydraulic systemsMaintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employeesOther duties as assigned by managerSupervisory Responsibilities:Oversees TechniciansAssists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possibleConducts performance reviews for all Field Service technicians.Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelinesBenefits:Medical InsuranceHSA Plans with Employer Contribution up to $1750.00 annuallyVisionDental401K with Company Match100K Employer paid AD&DSupplemental LifePTO accruing on start dateSick TimeBereavementShort Term and Long Term DisabilityEAP ProgramDealership Komatsu Training Program and Advancement OpportunitiesAnnual Boot AllowancePrescription Safety Glasses AllowanceRequired Education and Experience:High School Diploma or GEDSome college or trade school preferred5+ years experience servicing heavy equipment3-5 years administrative/clerical5+ years customer service experience3-5 years sales experience3-5 years supervisory/management experiencePhysical Demands & Competencies:Standing, walking, talking, sitting, use of hands & hearingSquatting/KneelingAbility to ascend/descend ladders, stairs, etc.Medium work that includes lifting and/or moving objects up to 32 pounds or moreData Entry, telephone, reading/writing, reasoning, organizational, communication & math skillsSafety & Product KnowledgeBasic knowledge of Microsoft PowerPoint and AccessIntermediate knowledge of Microsoft Outlook and Excel