Field Service Manager

Wagner Equipment Co.; El Paso (TX); On-site; USD 81,000 - 110,000; Full time

Benefits offered by this job

PTO 96 hours

8 holidays

Medical insurance

Dental insurance

Vision insurance

401K up to 7% company contribution

Tuition reimbursement

EAP

Phone plan discount

Supplemental life insurance

Critical illness coverage

AD&D

Job summary

Wagner Equipment Co. in El Paso, Texas, is seeking a Field Service Manager to lead the field service department and ensure efficient, profitable operations while upholding the company’s One Professional Team values.

The role requires 5+ years servicing heavy equipment, 3+ years supervisory/management experience, and strong administration skills. You will manage budgets, invoicing, safety compliance, and customer relations, with up to 25% travel.

Qualifications

• High School Diploma or GED required.
• Some college or trade school preferred.
• 5+ years servicing heavy equipment.
• 3+ years administrative/clerical experience.
• 5+ years customer service experience.
• 3+ years sales experience.
• 3+ years supervisory/management experience.

Responsibilities

• Oversees field service administrative needs and invoicing.
• Ensures warranty invoicing is completed for customers.
• Prepares reports for Service/Branch Manager.
• Develops and manages yearly Field Service budget.
• Maintains truck paperwork, safety, and DOT records.
• Collaborates with Branch/Service manager on objectives.
• Schedules technicians for training; ensures required skills.
• Provides safety equipment and training as needed.
• Delivers accurate quotes and service plans to customers.
• Suggests cost-effective repair procedures and guidelines.

Skills

Heavy equipment servicing

Administrative/clerical

Customer service

Sales

Supervisory/management

Education

High School Diploma or GED

Some college or trade school

Tools

PowerPoint

Access

Outlook

Excel

Wynne

SIS Web

DBS

Job description

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans -401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Field Service Manager is responsible for the efficient and profitable operation of the field service department; advising and making recommendations to the Branch/Service Manager with respect to the best interests of the company wherever field service department activities are involved in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay rate:

$80,596.14 - $110,448.67 Annually

Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Oversees all the administrative needs and maintains the paper flow, including all invoicing, customer feedback, and calling for P.O. numbers.
• Ensures all warranty invoicing, to internal and external customers, is completed
• Supplies all documents and reports needed to the Service or Branch Manager
• Develops and manages yearly budget for the Field Service operation
• Maintains and supplies all truck administrative paperwork, safety requirements and DOT records as necessary to keep the fleet trouble free
• Works closely with the Branch/Service manager in policy matters as it pertains to the field service operations
• Consults with the Branch/Service manager in reaching an agreement on annual departmental objectives and carries out programs in order to reach the set objectives
• Collaborates with the WTI Service Training Manager to schedule field technicians into respective schools and classes available to ensure technicians have current and necessary skills
• Provides any safety equipment and training to all field service technicians as needed
• Works with customers to resolve concerns about service work
• Provides easy to read and accurate quotes to internal and external customers and PSR’S in order to sell hours in the field service department
• Recommends the most cost effective repair procedure and guideline to all customers and PSR’s
• Applies working knowledge of Caterpillar systems to include basic mechanical and elect, and hydraulic systems
• Plans any long-term and short-term truck equipment and tooling purchases and makes recommendations to the Branch/Service manager
• Handles and executes warranty in the best interest of the company and works with the warranty specialist regarding any special warranty situations
• Makes long and short range plans on equipment and facilities requirements and makes recommendations to the Branch/Service Manager
• Maintains and executes good housekeeping and safety in the work area for the best possible image of the company and safety of the employees
• Other duties as assigned by manager

Supervisory Responsibilities:

• Oversees some or all of: Field Service Dispatchers, Journey Technicians, Resident Field Service Technicians, Service Clerk, Field Service Clerk, PIP/PSP Technicians, and Service Writers
• Hires, trains, and directs the work of all field service personnel to efficiently perform at the highest level possible
• Conducts performance reviews for all Field Service technicians and administrative employees
• Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines

Required Education and Experience:

• High School Diploma or GED
• Some college or trade school preferred
• 5+ years servicing heavy equipment
• 3+ years administrative/clerical
• 5+ years customer service experience
• 3+ years sales experience
• 3+ years supervisory/management experience

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft PowerPoint and Access
• Intermediate knowledge of Microsoft Outlook and Excel
• Intermediate knowledge of Wynne and ET/SIS/SIS Web/STW
• Advanced knowledge of DBS

Travel Requirements:

• Up to 25%

Work Environment:

• Noise: Moderate
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.