Field Service Manager

Capstone Search Advisors; Cleveland (OH); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Car allowance

Commission/Bonus

Job summary

Capstone Search Advisors partners with a growing provider of commercial laundry solutions to identify a Field Technical Manager – Commercial Laundry Systems. The role leads installations, programming, troubleshooting, service and technical support for auto-dosing and dispensing systems.

The position offers a home office with periodic travel to Cleveland, OH headquarters for meetings, training and collaboration; regular overnight travel is expected.

Qualifications

• Experience in field service, installation, technical support, or technical management.
• Experience with commercial dispensing, chemical dosing, pumping, or fluid-handling equipment.
• Experience programming and troubleshooting pumps, injection systems, electronic controls, and machine interfaces.
• Familiarity with vended/commercial washer and dryer platforms.
• Experience working directly with equipment manufacturers and technology partners.
• Strong mechanical and electrical troubleshooting ability.
• Ability to read technical documentation, wiring diagrams, or equipment specifications.
• Strong customer service and communication skills.
• Ability to manage multiple projects and priorities independently.
• Willingness and ability to travel regularly, including overnight travel.
• Commercial laundry, chemical dispensing, water treatment, industrial equipment, or related technical experience is highly desirable.

Responsibilities

• Lead installation, startup, programming, and commissioning of systems.
• Troubleshoot pumps, injection systems, and electronic controls.
• Provide ongoing technical support to customers, contractors, distributors, and internal teams.
• Diagnose equipment issues and minimize downtime.
• Work with customers to understand requirements and ensure successful implementation.
• Serve as technical liaison with manufacturers, partners, contractors, and vendors.
• Support equipment configuration, testing, and system optimization.
• Provide technical guidance and training to customers and service personnel.
• Document installations, troubleshooting, configurations, and service needs.
• Assist in evaluating new equipment and technologies for laundry applications.
• Travel regularly to customer sites and project locations, including overnight travel.

Skills

Field service experience

Installation experience

Technical support

Troubleshooting

Communication skills

Travel readiness

Pumps & controls

Electronic controls

Automation interfaces

Tools

Pumps & controls

Electronic controls

Automation interfaces

Job description

Capstone Search Advisors is partnering with a growing and well-established provider of commercial laundry solutions to identify a talented Field Technical Manager – Commercial Laundry Systems.

Installations | Programming | Service | Technical Support

Location: Home Office / Remote

Travel: Regular travel, including overnight travel

Compensation: $70,000–$80,000 Base Salary + Commission/Bonus, Car Allowance.

ABOUT THE OPPORTUNITY

We are seeking a Field Technical Manager – Commercial Laundry Systems to take ownership of installations, programming, troubleshooting, service, and technical support for commercial laundry auto-dosing and dispensing systems.

This is a highly hands-on technical leadership opportunity for someone who enjoys solving problems in the field, working directly with customers and equipment manufacturers, and serving as the technical expert for commercial laundry systems.

The position offers the flexibility of a home office, with periodic travel to the company's Cleveland, Ohio headquarters for meetings, training, and collaboration.

KEY RESPONSIBILITIES

• Lead the installation, startup, programming, and commissioning of commercial laundry auto-dosing and dispensing systems.
• Troubleshoot pumps, injection systems, electronic controls, machine interfaces, and related equipment.
• Provide ongoing technical support to customers, contractors, distributors, and internal teams.
• Diagnose equipment and system issues and develop practical solutions to minimize downtime.
• Work directly with commercial laundry customers to understand technical requirements and ensure successful system implementation.
• Serve as a technical liaison with equipment manufacturers, technology partners, contractors, and other vendors.
• Support equipment configuration, programming, testing, and system optimization.
• Provide technical guidance and training to customers, service personnel, and other stakeholders.
• Document installations, troubleshooting activities, system configurations, and service requirements.
• Assist with evaluating new equipment, technologies, and solutions for the company's commercial laundry applications.
• Travel regularly to customer locations and project sites, including overnight travel as needed.

PREFERRED QUALIFICATIONS

• Experience in field service, installation, technical support, or technical management.
• Experience with commercial dispensing, chemical dosing, pumping, or fluid-handling equipment.
• Experience programming and troubleshooting pumps, injection systems, electronic controls, and machine interfaces.
• Familiarity with vended/commercial washer and dryer platforms.
• Experience working directly with equipment manufacturers and technology partners.
• Strong mechanical and electrical troubleshooting ability.
• Ability to read technical documentation, wiring diagrams, or equipment specifications.
• Strong customer service and communication skills.
• Ability to manage multiple projects and priorities independently.
• Willingness and ability to travel regularly, including overnight travel.
• Commercial laundry, chemical dispensing, water treatment, industrial equipment, or related technical experience is highly desirable.