Field Service Manager

Lunova Group; Cleveland (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Lunova Group in Cleveland, OH is seeking an Elevator Field Service Manager to lead a team of skilled technicians across the local market. You will balance field leadership, technical support, safety oversight, and operational management to ensure projects and service work are completed safely, efficiently, and to a high standard.

As Field Service Manager, you'll coach technicians, troubleshoot challenges, manage workforce planning, and partner with internal teams to deliver exceptional service,

Qualifications

• Experience leading technicians or field crews in a technical environment.
• Background in HVAC, mechanical, electrical, plumbing, or related industries.
• Experience in field service or operations management.
• Strong communication and relationship-building skills.
• Ability to analyze operational data and make informed decisions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead field technicians, provide coaching, and ensure safe, high-quality service.
• Review performance data and identify improvement opportunities.
• Coordinate repairs with sales, estimating, and material planning.
• Promote a strong safety culture and ensure regulatory compliance.
• Support workforce planning and scheduling for the service team.

Skills

Field leadership

Coaching

Troubleshooting

Communication

Data analysis

Workforce planning

Safety culture

Job description

Are you a hands-on leader who enjoys supporting technicians in the field, solving operational challenges, and driving high-quality service delivery?

We're seeking an elevator Field Service Manager to lead a team of skilled technicians across the Cleveland, OHmarket. In this role, you'll balance field leadership, technical support, safety oversight, and operational management while helping ensure projects and service work are completed safely, efficiently, and to a high standard.

Why Join the Team?

• Lead an established team with a strong local market presence
• Spend time in the field supporting technicians and solving real-world challenges
• Opportunity to make a direct impact on safety, quality, and customer satisfaction
• Work for a stable organization with a strong service culture
• Industry-specific training and ongoing professional development

About the Role

As Field Service Manager, you'll oversee daily elevator service operations while supporting technicians in the field. You'll provide coaching, troubleshoot technical challenges, ensure safety compliance, assist with workforce planning, and partner with internal teams to support project execution and customer needs.

Key Responsibilities

Field Leadership & Technical Support

• Support field technicians with troubleshooting, problem-solving, and job execution
• Provide hands-on coaching and on-the-job training
• Conduct job site visits and quality audits to ensure work is completed safely and to company standards
• Identify material requirements and coordinate parts procurement for repair projects
• Partner with technical training teams to stay current on products, equipment, and industry best practices

Operations & Business Management

• Review operational and financial performance reports to identify trends and improvement opportunities
• Monitor service quality, productivity, and customer satisfaction metrics
• Collaborate with sales and estimating teams to develop repair scopes, labor requirements, and material needs
• Provide feedback on employee performance, development, and workforce planning
• Support resource allocation and scheduling efforts across the service team

Safety & Compliance

• Promote and reinforce a strong safety culture
• Participate in and support safety training initiatives
• Ensure compliance with applicable regulations, company policies, and industry standards
• Support continuous improvement efforts related to safety, quality, and operational excellence

Qualifications

We're interested in leaders with experience managing technicians, field crews, or service teams in a technical environment.

Qualified candidates may come from backgrounds including:

• HVAC, mechanical, electrical, plumbing, fire protection, facilities maintenance, construction, industrial service, utilities, transportation, or similar industries
• Field service management, operations management, maintenance management, or project supervision
• Technical service organizations with customer-facing responsibilities

Additionally, you should have:

• Experience leading, coaching, and developing field-based employees
• Strong communication and relationship-building skills
• Ability to analyze operational data and make informed decisions
• Experience managing multiple priorities in a fast-paced environment
• Strong problem-solving and troubleshooting capabilities
• Business, operations, or technical management experience gained through education, leadership roles, or a combination of both