Field Service Manager

Sidel; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Sidel is seeking a Field Service Manager to lead a team of Field Service Engineers specializing in rotary and non-rotary equipment. The role focuses on coordinating field activities, optimizing resources, and driving customer satisfaction on site.

The candidate should have a strong background in field engineering, resource planning, and leadership, with fluency in French and English; additional languages are a plus.

Qualifications

• Bachelor’s degree or equivalent.
• Minimum 5 years’ experience in resources management/field engineering.
• Knowledge of installation and commissioning or services scope and challenges.
• Strong leadership, mentorship, and analytical skills.
• Experience as Field Service Engineer for rotary equipment is a plus.
• Fluency in French and English; additional languages a plus.

Responsibilities

• Define workload forecast with stakeholders to optimize resource utilization and planning.
• Assess resources competences and develop skills where gaps exist.
• Ensure required Safety, Health & Environmental trainings and certifications.
• Lead field resources to ensure installation and service activities meet customer satisfaction.
• Coordinate cooperation between FSEs and main execution stockholders to resolve on-site issues.

Skills

Resource management

Field engineering

Team leadership

Scheduling & planning

Safety & compliance

Education

Bachelor’s degree or equivalent

Job description

FIELD SERVICE MANAGER ROTARY & NON-ROTARY EQUIPMENT

The opportunity to be a Field Service Engineer Manager for rotary equipment can offer a range of exciting and rewarding experiences. As an FSE Manager, you will be responsible for leading a team of Field Service Engineers who specialize in maintaining and troubleshooting rotary equipment. Overall, being an FSE Manager offers a dynamic and challenging role where you can combine technical expertise with leadership skills to drive the success of your team and make a meaningful impact on the organization and customers.

YOUR SCOPE

The person in this role will lead and coordinate Field Service activities and resources from the back office for equipment and/or service operations. Below are the key responsibilities associated with this position:

• Define the workload forecast in conjunction with relevant stakeholders and drive the best resources utilization and planning. (P)
• Assess the resources competences and skills to perform the job and ensure skills development where gaps are in place (L/D)
• Ensure required Safety, Health & Environmental trainings, and certifications. (L)
• Lead the field resources in the sub region to ensure proper management of onsite installation and service activities to meet Customer satisfaction. (D)
• Secure excellence in term of cooperation between the FSEs and main execution stockholders (ISM & PMe) being accountable to solve controversial situation if any generated during FSEs the mission on site.

YOUR PROFILE

• Bachelor’s degree or equivalent.
• Min 5 years’ experience in resources management/field engineering.
• Knowledge of installation and commissioning or services scope and challenges.
• Team leadership, motivator and mentorship with strong organizational and analytical skills.
• Field engineering experience as Field Service Engineer for rotary equipment in the beverage industry would be a plus.
• Mandatory Language: French and English. Spanish, Italian, or Portuguese would be plus.