Field Service Manager

Socket.dev; Amarillo (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Socket.dev is seeking a Field Service Manager to lead field operations for fiber optic network infrastructure. You will manage field technicians, contractors, and vendors while ensuring projects are completed safely, on time, and within budget.

The role covers OSP and ISP projects from planning through construction, testing, and as-built documentation, acting as a liaison with municipalities, permitting agencies, and internal stakeholders. Strong leadership and budgeting skills are essential.

Qualifications

• Bachelor's degree in Engineering, Construction Management, Telecommunications, or a related field; equivalent combination of education and experience may be considered.
• Demonstrated experience in telecommunications, utility construction, fiber optic network operations, or related industries.
• Strong leadership, project management, organizational, and communication skills.

Responsibilities

• Lead and manage field service personnel, contractors, inspectors, and vendor relationships.
• Oversee OSP and ISP construction projects including permitting, testing, and as-built approvals.
• Coordinate with permitting agencies, DOTs, municipalities, and utility stakeholders.
• Ensure projects meet timelines, quality standards, and budget requirements.
• Manage labor and material requisitions to support field operations.
• Track milestones, produce production reports, and prepare contractor pay applications.
• Develop and review cost estimates for network expansion and lateral construction.
• Support network planning, engineering, and design initiatives.
• Manage service contracts and oversee third-party support services.
• Direct emergency response activities including outage restoration and disaster recovery.
• Monitor compliance with policies, regulatory requirements, and safety standards.
• Provide leadership, coaching, scheduling, and training for field service personnel.

Skills

Leadership

Project management

Communication

MS Office

GIS mapping

Engineering drawings

Team coordination

Education

Bachelor's degree in Engineering/Construction/Telecommunications or related field

Tools

OSPInsight

Job description

Description

The Field Service Manager is responsible for leading and overseeing field operations related to the installation, maintenance, repair, and expansion of the company's fiber optic network infrastructure. This role manages field technicians, contractors, vendors, and construction activities to ensure projects are completed safely, on time, and within budget.

The Field Service Manager oversees Outside Plant (OSP) and Inside Plant (ISP) projects from planning and permitting through construction, testing, and as-built documentation. This position serves as a key liaison with municipalities, permitting agencies, contractors, and internal stakeholders while supporting network design, cost estimating, and operational excellence.

Key Responsibilities

• Lead and manage field service personnel, contractors, inspectors, and vendor relationships.
• Oversee all aspects of OSP and ISP construction projects, including permitting, construction, testing, redline documentation, and as-built approvals.
• Coordinate with state and local permitting agencies, Departments of Transportation (DOTs), municipalities, and utility stakeholders.
• Ensure projects are completed according to established timelines, quality standards, and budget requirements.
• Manage labor and material requisitions to support field operations and project execution.
• Track project milestones, maintain production reports, and prepare contractor pay applications.
• Develop and review cost estimates for network expansion and lateral construction projects.
• Support network planning, engineering, and design initiatives.
• Manage service contracts and oversee third-party support services.
• Direct emergency response activities, including network outage restoration, disaster recovery, and trouble management.
• Monitor compliance with company policies, regulatory requirements, and safety standards.
• Provide leadership, coaching, scheduling, and training for field service personnel.

Requirements

Required Qualifications

• Bachelor's degree in Engineering, Construction Management, Telecommunications, or a related field; equivalent combination of education and experience may be considered.
• Demonstrated experience in telecommunications, utility construction, fiber optic network operations, or related industries.
• Strong leadership, project management, organizational, and communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Project.
• Experience using mapping, GIS, or telecommunications network management software such as OSPInsight or similar platforms.
• Valid driver's license with a satisfactory driving record.
• Ability to read, interpret, and update engineering drawings, fiber network documentation, and construction plans.

Preferred Knowledge & Technical Skills

• Understanding of fiber optic network architecture, including OSP and ISP environments.
• Experience utilizing GPS equipment, mapping technologies, and network asset tracking systems.
• Ability to perform or supervise fiber optic testing using OTDRs, power meters, light sources, and fusion splicing equipment.
• Knowledge of fiber optic cable installation, maintenance, troubleshooting, and restoration practices.
• Familiarity with utility locate requirements and "Call Before You Dig" regulations.
• Understanding of grounding principles for underground utility and fiber optic networks.
• Working knowledge of OSHA regulations and industry safety best practices.
• Experience with network monitoring systems and operational support tools.