Field Service Manager

OPW Global; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) contributions

Medical insurance

Wellness programs

Dental insurance

Life insurance

Paid time off

Employee discounts

Job summary

Acme Cryogenics is seeking a Field Service Manager to lead a designated area’s field staff, develop training materials, and ensure delivery of installations and service across the portfolio. You will coordinate with regional teams to maintain consistent quality and provide guidance on technical services to clients and internal staff.

The role requires a strong technical background, 10 years of field experience, and the ability to travel domestically up to 50% to support customer sites and

Qualifications

• Bachelor’s degree or equivalent work experience required.
• 10 years’ fieldwork and heavy customer contact are valuable for success.
• Domestic travel approximately 50% to support installations and services.
• Experience with quoting projects is highly desirable.

Responsibilities

• Provide quality service to internal and external customers in all tasks.
• Ensure timely delivery and reporting of service activities.
• Develop and deliver training programs for staff and customers.
• Prepare and monitor area budgets and training objectives.
• Participate in regional service training and meetings for consistency.

Skills

Technical knowledge

Project management

Training skills

Organizational skills

Interpersonal communication

Education

Bachelor’s degree in related field

Tools

MS Office

Job description

The Field Service Manager is responsible for managing the overall selection, preparation, and training of the designated area field service staff. This preparation is designed to facilitate successful delivery and recording of Acme Cryogenic Services offered within the portfolio of products. This position will coordinate with others in the composition of Acme Cryogenics training materials on three levels of delivery: Acme Cryogenics Customers, potential Acme Cryogenics Customers, and internal Acme Cryogenics staff. This role will also help to develop, compile and keep current product documentation in support of installation or servicing of Acme Cryogenics product. This range of products may include activities from product installation, preventive maintenance to upgrades and product refurbishment. This position will work closely with regional counterparts in the Services organization to maintain consistent development and delivery of the technical services products, presentations or training activities. This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal, external or potential customers.

What You’ll Do

• Provide quality service to Acme Cryogenics’ internal and external customers in all assigned tasks, while always demonstrating Acme Cryogenics Values.
• Ensures timely consistent delivery and reporting on this delivery of Acme Cryogenics.
• Services purchased by and owed to customers.
• Develop and deliver programs for Acme Cryogenics Staff, Acme Cryogenics Customers or potential customers.
• Develops and delivers in-service training programs for staff and measures the effectiveness of these programs.
• Prepare and ensure area budgets and training objectives are set, communicated and achieved.
• Provide active participation in regional service training and meetings to ensure consistent material and service delivery.
• Supporting elements to ensure successful and consistent customer experience.

Responsibility And Decision-Making Authority

• Prepares and monitors annual area budgets.
• Provides input and feedback to regional leadership on FS goals and progress.

Management/Supervisory Responsibilities

• Manage a field service team that has responsibilities for installations and services of Acme Cryogenics Products in a designated area of operation.

Knowledge, Skills, And Abilities

• Must have technical level working knowledge of Acme Cryogenics products.
• Project or product management experience would be valuable.
• Internal and external training skills are required.
• Highly developed organizational skills and ability to prioritize, plan and execute are key success factors in this position.
• Exceptional interpersonal and communication skills.

What You’ll Bring

• Bachelor’s degree in related field or related work experience.
• 10 years’ experience in fieldwork and heavy customer contact is considered valuable and a critical key to the success of this position as well as staff development.
• Domestic travel approximately 50% to support and sell Acme Cryogenics installations and services at customer sites.
• Experience with quoting projects is highly desirable.
• Proficient in Microsoft Office Suite.
• Cryogenic experience a plus.

Benefits

• 401(k) savings plan with employer contributions.
• Medical, dental and vision insurance.
• Wellness programs.
• Health savings account, health care and dependent care flexible spending accounts.
• Company paid short-term disability and long-term disability.
• Company paid employee basic life and AD&D insurance.
• Supplemental employee and dependent life insurance.
• Optional accident, hospital indemnity and critical illness insurance.
• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off, business travel services.
• Employee discounts.
• Company paid employee assistance program that includes counseling sessions and legal services.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.