Field Service Manager

Dover Corp; Allentown (Lehigh County); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental and vision insurance

Wellness programs

Health savings account

Disability insurance

Life insurance

Employee discounts

Paid time off

Commuter benefits

Employee assistance program

Job summary

Dover Corporation is seeking a Field Service Manager to oversee Acme Cryogenics installations and service delivery in a designated area. You will coordinate with regional peers and help keep technical service materials current, including training for customers and internal staff.

Required are strong training and communication skills, plus extensive field experience and the ability to travel about 50% to customer sites.

Qualifications

• Bachelor’s degree in a related field or related work experience.
• 10 years’ fieldwork and heavy customer contact is valuable.
• Domestic travel approximately 50% to support and sell installations and services.
• Experience with quoting projects is highly desirable.

Responsibilities

• Provide quality service to internal and external customers while upholding company values.
• Ensure timely, consistent delivery and reporting of services purchased by customers.
• Develop and deliver programs for staff, customers, or potential customers.
• Develop and deliver in-service training programs for staff and measure effectiveness.
• Prepare and monitor area budgets and training objectives.

Skills

Technical knowledge of Acme Cryogenics

Project management experience

Training skills

Organizational skills

Interpersonal and communication skills

Education

Bachelor’s degree in related field

Tools

Microsoft Office Suite

Job description

The Field Service Manager is responsible for managing the overall selection, preparation, and training of the designated area field service staff. This preparation is designed to facilitate successful delivery and recording of Acme Cryogenic Services offered within the portfolio of products. This position will coordinate with others in the composition of Acme Cryogenics training materials on three levels of delivery: Acme Cryogenics Customers, potential Acme Cryogenics Customers, and internal Acme Cryogenics staff. This role will also help to develop, compile and keep current product documentation in support of installation or servicing of Acme Cryogenics product. This range of products may include activities from product installation, preventive maintenance to upgrades and product refurbishment. This position will work closely with regional counterparts in the Services organization to maintain consistent development and delivery of the technical services products, presentations or training activities. This role should also be prepared to provide consultation or guidance on technical services when in contact with current internal, external or potential customers.

What You’ll Do

• Provide quality service to Acme Cryogenics’ internal and external customers in all assigned tasks, while always demonstrating Acme Cryogenics Values.
• Ensure timely, consistent delivery and reporting of services purchased by and owed to customers.
• Develop and deliver programs for Acme Cryogenics staff, customers or potential customers.
• Develop and deliver in‑service training programs for staff and measure the effectiveness of these programs.
• Prepare and ensure area budgets and training objectives are set, communicated and achieved.
• Participate actively in regional service training and meetings to ensure consistent material and service delivery.
• Support elements to ensure a successful and consistent customer experience.

Responsibility and Decision‑Making Authority

• Prepare and monitor annual area budgets.
• Provide input and feedback to regional leadership on FS goals and progress.

Management/Supervisory Responsibilities

• Manage a field service team responsible for installations and services of Acme Cryogenics products in a designated area of operation.

Knowledge, Skills, and Abilities

• Must have technical level working knowledge of Acme Cryogenics products.
• Project or product management experience would be valuable.
• Internal and external training skills are required.
• Highly developed organizational skills and ability to prioritize, plan and execute are key success factors in this position.
• Exceptional interpersonal and communication skills.

What You’ll Bring

• Bachelor’s degree in a related field or related work experience.
• 10 years’ experience in fieldwork and heavy customer contact is considered valuable and a key factor in the success of this position and staff development.
• Domestic travel approximately 50% to support and sell Acme Cryogenics installations and services at customer sites.
• Experience with quoting projects is highly desirable.
• Proficient in Microsoft Office Suite.
• Cryogenic experience a plus.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short‑term disability and long‑term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.