Field Service Lead — Plainview, NY

Solventum-; New York (NY); On-site; USD 62,000 - 86,000; Full time

Benefits offered by this job

Company vehicle

Job summary

Solventum is seeking a Field Service Lead to join our Plainview, NY team. The role focuses on leading the service location, training staff and customers, and managing inventory and daily operations while delivering exceptional service to healthcare facilities.

The candidate will drive a company vehicle, oversee scheduling and field activities, and coordinate with hospital staff to ensure safe, timely delivery and maintenance of medical device equipment.

Qualifications

• High School Diploma/GED or higher.
• Five years of customer facing experience in a private, public, government, or military environment.
• One year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• Current, valid Driver’s License.

Responsibilities

• Serves as the service center designee in the absence of service center management with responsibilities of the person in charge of the location.
• Oversees local business operations including metrics and use of outside labor; manages daily disposition of work.
• Provides direction and training of service center employees on operational protocols and processes.
• Executes customer training on products and processes.
• Performs and records inventory counts and reconciliation of assets, parts, disposables, and supplies.
• Supports customers including patients and hospital staff with superior customer service and solutions.
• Uses company devices to record transactions and maintain records.
• Prepares medical device equipment, disposables, and documentation for delivery.
• Assists with and prepares outgoing/incoming shipments daily.

Skills

Customer facing

Team leadership

Driver's license

Independence

Education

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:Field Service Lead — Plainview, NY3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleThis position is responsible for providing leadership in a service location and the training of employees and customers associated with their location. Responsibilities include administrative duties (i.e., performing and assisting in maintaining inventory of products, parts, disposables, and supplies), serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment, and serving as the service center designee.As a Field Service Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.Provides direction and training of other service center employees with respect to operational protocols and processes.Execute customer training on products and processesPerforms and records inventory counts and reconciliation on assets, parts, disposables, and supplies per company procedures.Supporting customers to include patients and hospital staff on a regular basis, providing superior customer service with customer centric solutions.Utilizes computer or other company issued electronic equipment to timely execute transactions and to accurately capture transactional data for company record keeping.Preparing medical device equipment (cleaning and disinfecting), disposables, and documentation processing for delivery.Many locations also utilize 3rd party shippers (UPS, FedEx, etc…). The employee will assist & prepare outgoing items as well as receive incoming items daily.Expect to spend up to 10% of each day on the road in a company vehicle within the assigned geographic areas in support of customers and patients.Ensures and maintains a clean and safe working environment.Company VehicleThis position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:High School Diploma/GED or higher (completed and verified prior to start) from an accredited institutionFive (5) years of customer facing experience in a private, public, government, or military environmentOne (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environmentCurrent, valid Driver’s LicenseAdditional qualifications that could help you succeed even further in this role include:Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call dutiesMaintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)Experience navigating customer escalations with a solution-based approachExperience with prioritizing customer urgent activities and resolving issues onsiteAbility to lead, mentor and motivate direct reports of all experience levelsDesire to be part of a team and have self-initiative to work independentlyExcellent follow up/follow throughAdditional RequirementsIn this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.Work Location: Onsite In-Service TerritoryTravel: May include up to 20% domestic (including potential for meetings or other business functions that require commercial air travel)Relocation Assistance: Relocation is not authorizedMust be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Applicable to US Applicants Only:The expected compensation range for this position is $62,480 - $85,910, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.