Field Service Lead — Phoenix, AZ

Solventum-; Phoenix (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Solventum is hiring a Field Service Lead in Phoenix, AZ. This role leads a service location, trains staff and customers, and oversees daily operations including equipment loading/unloading and inventory management.

The ideal candidate has 5+ years in customer-facing roles, 1+ year in a supervisory capacity, and holds a valid driver's license. Flexibility for non-traditional hours and travel up to 10% is required.

Qualifications

• Five (5) years of customer facing experience in a private, public, government, or military environment.
• One (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environment.
• Current, valid Driver’s License.
• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and on-call duties.
• Travel up to 10% domestic travel as needed for role.

Responsibilities

• Provide leadership in a service location and the training of employees and customers associated with their location.
• Loading and unloading of medical devices and supplies; assist in delivery and pickup.
• Maintain inventory of products, parts, disposables and supplies; assist in administrative duties.
• Serve as service center designee in the absence of management and ensure policy compliance.
• Prepare medical equipment and disposables for use and return; coordinate with research for missing equipment.

Skills

Customer facing

Team lead experience

Driver's license

Education

High School Diploma/GED

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:Field Service Lead, Phoenix, AZ3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleThis position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Training other service center employees with respect to operational protocols and processes and training customers on Solventum product and processes through basic troubleshooting protocolsEnsuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environmentProviding input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements complianceOverseeing of local business operations to include metrics and required use of couriersPreparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipmentPrioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocationLoading & unloading medical devices and suppliesProcessing documentation for delivery and retrieval of products.Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.Company VehicleThis position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:High School Diploma/GED or higher (completed and verified prior to start) from an accredited institutionFive (5) years of customer facing experience in a private, public, government, or military environmentOne (1) year combined year of experience in a team lead and/or supervisory role in a private, public, government, or military environmentCurrent, valid Driver’s LicenseAdditional qualifications that could help you succeed even further in this role include:Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call dutiesMaintain physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)Experience navigating customer escalations with a solution-based approachExperience with prioritizing customer urgent activities and resolving issues onsiteAbility to lead, mentor and motivate direct reports of all experience levelsDesire to be part of a team and have self-initiative to work independentlyExcellent follow up/follow throughAdditional RequirementsIn this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.Work location: Onsite - Phoenix, AZTravel: May include up to 10% domestic travelRelocation: Relocation is not authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Applicable to US Applicants Only:The expected compensation range for this position is $52,320 - $71,940, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.