Field Service Representative II — Plainview, NY

Solventum-; East Farmingdale (NY); On-site; USD 47,000 - 65,000; Full time

Job summary

Solventum in Plainview, NY is seeking a Field Service Representative II to service and maintain cutting-edge medical device equipment for our healthcare clients. You will prepare, disinfect, and validate devices, arrange transportation, and build strong customer relationships during on-site visits.

You will manage orders, respond to inquiries, assist with inventory, and operate a company vehicle safely. The role requires a 3-year customer-service background, a valid driver’s license, and the

Qualifications

• High School Diploma or GED or higher.
• Minimum 3 years of customer-facing or service-related experience.
• Current, valid driver's license.

Responsibilities

• Serve healthcare clients with superior customer service.
• Manage orders using company systems for accurate documentation.
• Prepare and disinfect medical equipment and maintain quality control.
• Safely operate a company vehicle for delivery and onsite service.

Skills

Customer service

Communication

Time management

Driver's license

Education

High School Diploma/GED

Tools

Microsoft Office

iOS apps

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/Job Description:Field Service Representative II — Plainview, NY (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleThis position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative II will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.Additional responsibilities may include next level escalation point of contact and taking ownership for maintenance and execution of at least one key service center responsibility (for example: Performs inventory on assets, parts, disposables, and supplies including counts, research and reconciliation and documentation per company policies and protocols).As a Field Service Representative II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutionsExecutes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.Obtains and evaluates all information regarding service and product inquiries and providing prompt responses & appropriate follow up. Seeks out unmet customer needs and provides solutions or relays requirements to manager.Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.Organizes and executes assigned work tasks to effectively and efficiently meet customer expected timeframes for service.Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environmentAssists with process training of other staff and customers when applicable; Serves as designated facility contact person in the absence of the Field Service Lead.Primary ownership of a core service center process such as inventory management to include tracking, reconciliation, and order management of assets, parts, disposables, and supplies.Company VehicleThis position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this positionYour Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:High School Diploma/GED or higherRequires a minimum of 3 years of work experience in a customer facing or service-related fieldCurrent, valid Driver’s LicenseAdditional qualifications that could help you succeed even further in this role include:Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call dutiesAbility to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)Experience with Microsoft Office & iOS applicationsDemonstrated ability to communicate effectively, both verbally and in writing, as well as, demonstrated time management & prioritization skills.Work Location: Onsite In-Service TerritoryTravel: May include up to 15% domestic (including potential for meetings or other business functions that require commercial air travel)Relocation Assistance: Relocation is not authorizedMust be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Applicable to US Applicants Only:The expected compensation range for this position is $47,040 - $64,680, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com . Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here . Before submitting your application you will be asked to confirm your agreement with theterms.