Field Service Lead, Packaging Machinery

Smurfit Westrock plc; Washington; Hybrid; USD 57,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

Retirement plan

Paid vacation

Paid holidays

Life insurance

Disability insurance

Paid sick leave

Job summary

Smurfit WestRock is seeking a Field Service Technician to install and maintain packaging machinery across the Pacific Northwest, with on-site customer support, audits, and problem resolution. Travel will be heavy (70%), including USA, Canada, Mexico, and Europe, with nonstandard hours and safety-compliant operations.

Ideal candidates have field service experience, strong mechanical skills, and solid communication abilities; a technical degree is a plus, and Rockwell 5000 programming is a plus.

Qualifications

• Technical degree is a plus, but not required.
• Previous field service work is required.
• Good personality for customer relations.
• Good written and verbal communication skills.
• Self-motivated.
• Strong mechanical abilities.
• PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps.
• Ability to follow and comprehend basic programming structures, i.e. ladder logic.
• Rockwell 5000 programming.
• Writes accurate and concise service and expense reports.
• Executes training programs based on developed documentation and individual needs.
• 70% Travel 30% in shop Washington- world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts.
• Passport is required or ability to obtain.
• Ability to travel to within the USA and to Mexico, Canada, and Europe is expected.

Responsibilities

• Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.
• Provides accurate and timely service, audit, installation and expense reports.
• Provides input/feedback for continuous improvements and changes.
• Provides installation and commissioning support for new machines in customer’s facilities.

Skills

Field service experience

Mechanical abilities

Communication skills

PC skills (MS Word, Excel, PowerPoint)

Electrical & mechanical drawings/sche

Safety awareness

Team player

Education

Technical degree (a plus)

Tools

Rockwell 5000 programming

Job description

Smurfit WestRock is seeking a Field Service Technician to install and maintain packaging machinery across the Pacific Northwest, with on-site customer support, audits, and problem resolution. Travel will be heavy (70%), including USA, Canada, Mexico, and Europe, with nonstandard hours and safety-compliant operations.

Ideal candidates have field service experience, strong mechanical skills, and solid communication abilities; a technical degree is a plus, and Rockwell 5000 programming is a plus.