Sr. Technician, Tech Svc Sup

Smurfit Westrock; Smyrna (GA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Competitive compensation

Global packaging leader culture

Safety & Inclusion focus

Job summary

Smurfit Westrock is seeking a Senior Service Technician to install, maintain, troubleshoot, and repair equipment at customer sites. This role requires extensive travel and the ability to work independently in diverse environments, delivering training and support to customers.

You will diagnose mechanical and electrical issues, perform preventive maintenance, and communicate findings clearly to customers and service management. Strong OSHA knowledge and solid MS Office skills are essential.

Qualifications

• 2–5 years of mechanical, maintenance, or field service experience.
• Strong mechanical troubleshooting skills with working knowledge of electrical systems.
• Ability to work independently and manage service activities with minimal supervision.
• Strong customer service and relationship-building skills.
• Solid understanding of OSHA requirements and site‑specific safety procedures.
• Effective written and verbal communication skills.
• Moderate proficiency in Microsoft Office and digital reporting systems.
• Ability to travel extensively and adapt to changing customer schedules.
• Valid driver's license and ability to meet travel requirements.

Responsibilities

• Independently install, service, maintain, and troubleshoot Smurfit Westrock equipment.
• Diagnose and resolve mechanical and electrical issues efficiently and accurately.
• Perform machinery audits, preventative maintenance, repairs, and service visits.
• Train customer operators and maintenance personnel on equipment operation and maintenance.
• Clearly communicate repairs performed and provide preventative maintenance recommendations.
• Conduct customer exit reviews to ensure satisfaction and alignment on completed work.
• Complete service reports, customer documentation, signatures, and expense reports accurately and on time.
• Proactively communicate service status, issues, and recommendations to Service Management.
• Adhere to safety standards, utilization targets, and company service expectations.
• Support customer operations while maintaining a high level of professionalism and technical expertise.

Skills

Mechanical troubleshooting

Electrical systems knowledge

Customer service

Written & verbal communication

Safety procedures (OSHA)

Microsoft Office

Travel readiness

Documentation

Tools

Microsoft Office

Digital reporting systems

Job description

Description & Requirements Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Preferred Location: Atlanta, GA

The Opportunity

The Senior Service Technician is a highly skilled field service professional responsible for independently installing, maintaining, troubleshooting, and repairing Smurfit Westrock equipment. This role serves as a trusted technical resource for customers, delivering exceptional service, training, and support while ensuring equipment operates safely and efficiently. The position requires extensive travel and the ability to work independently with minimal supervision in customer environments.

Key Responsibilities

• Independently install, service, maintain, and troubleshoot Smurfit Westrock equipment.
• Diagnose and resolve mechanical and electrical issues efficiently and accurately.
• Perform machinery audits, preventative maintenance, repairs, and service visits.
• Train customer operators and maintenance personnel on equipment operation and maintenance.
• Clearly communicate repairs performed and provide preventative maintenance recommendations.
• Conduct customer exit reviews to ensure satisfaction and alignment on completed work.
• Complete service reports, customer documentation, signatures, and expense reports accurately and on time.
• Proactively communicate service status, issues, and recommendations to Service Management.
• Adhere to safety standards, utilization targets, and company service expectations.
• Support customer operations while maintaining a high level of professionalism and technical expertise.

What You Need To Succeed

• 2–5 years of mechanical, maintenance, or field service experience.
• Strong mechanical troubleshooting skills with working knowledge of electrical systems.
• Ability to work independently and manage service activities with minimal supervision.
• Strong customer service and relationship-building skills.
• Solid understanding of OSHA requirements and site‑specific safety procedures.
• Effective written and verbal communication skills.
• Moderate proficiency in Microsoft Office and digital reporting systems.
• Ability to travel extensively and adapt to changing customer schedules.
• Valid driver's license and ability to meet travel requirements.
• Ability to perform all essential job functions with or without reasonable accommodation.

Travel & Work Environment

• Up to 70–80% domestic travel required; occasional international travel may occur.
• Travel may include:
  • Short service calls across multiple customer locations.
  • Extended assignments typically lasting 1–2 weeks.
• Work schedules may vary based on customer production needs and may occasionally include off‑shift support.

Performance Expectations

• Deliver high‑quality installations, repairs, and preventative maintenance services.
• Maintain strong customer satisfaction and positive service feedback.
• Minimize rework and follow‑up service requirements.
• Demonstrate strong schedule adherence and utilization performance.
• Effectively communicate with customers and internal teams.

What We Offer

• A workplace culture built on integrity, respect, accountability, and excellence.
• Comprehensive training with opportunities to grow technical expertise and advance your career.
• Competitive compensation reflecting experience, skills, and performance.
• A career with a global packaging leader where Safety, Sustainability, and Inclusion are foundational to daily operations.
• Opportunities to work with advanced equipment and support customers across a wide range of industries.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.