Field Service Lead - Mentor Technicians & Drive Service

ProLift; Cincinnati (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K

Paid parental leave

Life insurance

Short-term disability

Paid time off after 30 days

Volunteer opportunities

Job summary

ProLift Toyota Material Handling is seeking a Field Service Support Supervisor in Cincinnati, OH. The role focuses on mentoring technicians, coordinating service needs, and driving performance with a strong emphasis on customer satisfaction.

Ideal candidates bring supervisory experience, basic mechanical skills, and proficiency in Word, Outlook, Excel, and Office 365 to support field operations and improve service delivery.

Qualifications

• HS diploma or equivalent required.
• 2+ years in material handling industry experience.
• 1–3 years of supervisory experience.
• Basic mechanical skills and ability to read technical information.
• Proficient Microsoft Word/Outlook/Excel and Office 365.

Responsibilities

• Support technicians in the field and coordinate needs and training.
• Track open repair orders and ensure timely follow-up.
• Visit customers to address service disputes and follow up on quotes.
• Monitor daily PM completion and repairs to exceed customer expectations.
• Promote Lean Management and ProLift values in interactions with customers and team.

Skills

Communication

Customer relations

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Office 365

Job description

ProLift Toyota Material Handling is seeking a Field Service Support Supervisor in Cincinnati, OH. The role focuses on mentoring technicians, coordinating service needs, and driving performance with a strong emphasis on customer satisfaction.

Ideal candidates bring supervisory experience, basic mechanical skills, and proficiency in Word, Outlook, Excel, and Office 365 to support field operations and improve service delivery.