Field Service Lead: Automation & Team Growth

Integrion Automation; Dublin (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Integrion Automation is seeking a Field Service Engineer Lead to manage and grow a regional team delivering automation, controls, and technical support services across the United States. This role emphasizes leadership, workforce planning, and customer-focused service delivery to drive growth.

The ideal candidate has 5–10 years in industrial automation or field service, a Bachelor's degree in engineering or related field, and strong coaching, communication, and problem-solving skills.

Qualifications

• 5–10 years in industrial automation or field service.
• Bachelor's degree in Engineering or related field preferred.
• Strong leadership and coaching abilities.
• Knowledge of PLC, HMI, SCADA, and automation technologies.
• Experience with service management software, ERP/CRM, and reporting tools.

Responsibilities

• Lead and manage day-to-day field service operations, ensuring safe, timely, and high-quality service delivery.
• Coordinate service schedules, technician assignments, and resource allocation to maximize productivity.
• Monitor service requests, project support activities, and preventive maintenance programs.
• Ensure field service work is completed safely and in accordance with standards and customer requirements.
• Manage service backlog and prioritize resources to meet customer commitments.
• Develop and maintain strong customer relationships through responsive communication and service delivery.
• Collaborate with Sales and Account Managers to support retention and upsell opportunities.
• Monitor customer satisfaction metrics and drive corrective actions.

Skills

Leadership

Customer focus

Communication

Problem solving

Time management

Adaptability

Education

Bachelor's degree in Engineering/Automation

Equivalent combination of technical education and leadership experience

Tools

Service management software

ERP systems

CRM platforms

Reporting tools

Job description

Integrion Automation is seeking a Field Service Engineer Lead to manage and grow a regional team delivering automation, controls, and technical support services across the United States. This role emphasizes leadership, workforce planning, and customer-focused service delivery to drive growth.

The ideal candidate has 5–10 years in industrial automation or field service, a Bachelor's degree in engineering or related field, and strong coaching, communication, and problem-solving skills.