Field Service Lead

Ohio Transmission Corporation; Lee's Summit (MO); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability insurance

Life insurance

Wellness discount

Safety shoes allowance

Relocation assistance

401(k) with match

Job summary

OTC Industrial Technologies in Lee's Summit, MO is seeking a Field Service Lead to manage field crews and provide technical direction on customer assignments. You will diagnose equipment issues, perform repairs, installations, alignments, inspections, and preventive maintenance in the field.

The role requires 7+ years' experience with rotating equipment, a valid Missouri CDL, and the ability to travel regionally with overnight stays. OT on weekends/holidays may be required to meet customer needs.

Qualifications

• 7+ years maintaining rotating equipment (submersibles, aerators, blowers, mixers, motors <480V).
• Valid driver’s license with ability to obtain Missouri Class E CDL.
• Ability to troubleshoot basic electrical problems and perform motor insulation tests.
• Ability to read OEM drawings and perform OEM maintenance.

Responsibilities

• Diagnose equipment issues and provide troubleshooting, repair, installation, alignment, inspection, and maintenance support.
• Lead field crews and provide technical direction to technicians during customer assignments.
• Review job requirements, scope of work, drawings, specifications, and customer expectations prior to beginning work.
• Ensure field work is completed according to established procedures, quality standards, and customer requirements.
• Assist with complex or escalated technical issues and provide recommendations for corrective action.
• Identify additional repair, service, or equipment needs and communicate opportunities to the appropriate sales or service leadership.
• Maintain a safe and clean work environment, complying with company and industry safety regulations.

Skills

Team leadership

Electrical troubleshooting

OEM drawings

Travel readiness

Valid driver license

MS Office

Job description

About this role

Ready to turn your skills into a career you love? At OTC, being a Field Service Lead means more than fixing equipment and leading a team-it's about growing, earning, and building your future. Whether you're just starting out or bringing years of experience, if you're hardworking and eager to learn, we want you on our team.

Competitive Pay

Competitive Pay: This position offers an hourly wage ranging from $30/hr. and higher depending on experience and qualifications.

What You'll Do:

• Diagnose equipment issues and provide troubleshooting, repair, installation, alignment, inspection, and maintenance support.
• Lead field crews and provide technical direction to technicians during customer assignments.
• Review job requirements, scope of work, drawings, specifications, and customer expectations prior to beginning work.
• Ensure field work is completed according to established procedures, quality standards, and customer requirements.
• Assist with complex or escalated technical issues and provide recommendations for corrective action.
• Identify additional repair, service, or equipment needs and communicate opportunities to the appropriate sales or service leadership.
• Maintain a safe and clean work environment, complying with company and industry safety regulations.

What You'll Need:

• 7+ years of experience performing maintenance and repair of rotating equipment, such as submersibles, aerators, blowers, mixers, motors <480V, etc.
• Valid Driver's License with ability to obtain Missouri Class E CDL, at a minimum.
• Ability to troubleshoot basic electrical problems and perform motor insulation tests.
• Ability to read OEM drawings/documents and perform OEM maintenance and preventative maintenance duties.
• Ability to work independently and make sound decisions in the field.
• Ability to lead a team while remaining hands-on with technical work.
• Ability to access secure customer locations (i.e. military bases, ammunition facilities, petroleum refineries, power plants).
• Availability to work shifts outside of normal work schedule, including required OT on weekends and holidays.
• Availability to travel throughout the region with overnight stays.
• Proficient computer skills (MS Office; Outlook, Excel and Word) and ability to operate windows-based programs from a tablet, computer, or smartphone remotely.
• Valid driver's license and ability to travel for field service work.

Why Join OTC Industrial Technologies?

• Comprehensive Benefits: Our benefits package includes medical, dental, and vision care coverage, short-and long-term disability coverage, and life insurance. We also offer a wellness discount and a stipend for safety shoes & glasses.
• Financial Security: We provide a 401(k) savings plan with an employer match of 50% on the dollar up to 6%, robust referral bonuses, and relocation assistance.
• Work-Life Balance: Enjoy paid time off (PTO) and tuition assistance to support your career growth and personal life.
• Career Growth Opportunities: At OTC Industrial Technologies, we believe in investing in our employees' development. We offer various training programs and career advancement opportunities to help you reach your full potential.

Learn more about OTC here: About Us | OTC Industrial Technologies