FSE Tech Lead

Nova Measuring Instruments; Hillsboro (OR); On-site; USD 70,000 - 90,000; Full time

Job summary

Nova Measuring Instruments is seeking a Field Service Engineer to provide on-site and remote technical support to customers in Hillsboro, Oregon. This role involves maintaining service documentation, performing installation and upgrades of equipment, and leading complex escalations.

The ideal candidate will have a Bachelor's in engineering and experience with semiconductor equipment. You will also collaborate closely with other teams and ensure adherence to customer site safety policies.

Qualifications

• Bachelor's degree in engineering or equivalent practical experience.
• Prior experience supporting multi-disciplinary semiconductor manufacturing equipment.
• Ability to interpret technical and operational data.

Responsibilities

• Provide technical support to Nova customers.
• Lead equipment escalations and act as technical owner.
• Perform installation, commissioning, and upgrades.

Skills

Technical support

Data analysis

Communication

Education

Bachelor’s degree in engineering

Tools

Excel

Optics

Job description

Our Global Business Groupat Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products.

Responsibilities

• Provide on-site and remote technical support to Nova customers in accordance with Nova’s warranty and service support agreements.
• Lead complex equipment escalations, acting as the technical owner in front of customers and internal stakeholders.
• Perform installation, commissioning, upgrades, and add-ons for new and existing equipment.
• Maintain accurate and timely service documentation, reports, and logs in accordance with Service Manager requirements.
• Deliver regular technical and status reports to customers and Nova management.
• Provide customer training and retraining to ensure effective tool usage and sustained operational performance.
• Ensure a high level of technical know-how among customer operators and engineering teams.
• Act as a feedback channel to U.S. headquarters, sharing insights from customer usage, tool performance, and field experience.
• Manage Nova spare parts inventory at assigned customer locations, ensuring availability and compliance with stock policies.
• Assist in defining spare parts stocking strategies and maintaining optimal inventory levels.
• Perform repair and replacement of parts and components in accordance with Nova service policies.
• Verify proper storage, readiness, and availability of spare systems to minimize downtime.
• Collaborate closely with Sales, Applications, and Engineering teams to support customer evaluations, demos, and technical discussions.
• Provide pre-sales and post-sales technical support, including on-site evaluations and customer consultations.
• Develop a deep understanding of customer processes, operating methods, and site‑specific procedures.
• Strictly adhere to customer site safety, performance, and behavioral policies.
• Be available to support customers outside standard working hours when required.

Requirements

• Bachelor’s degree in engineering or equivalent practical experience.
• Prior experience supporting multi-disciplinary semiconductor manufacturing equipment; metrology tool experience is a strong plus.
• Comfortable performing basic data analysis using Excel or similar tools.
• Ability to interpret technical and operational data and translate it into actionable insights.
• Skilled in building clear, structured narratives around data‑driven findings.
• Confident presenting technical data and insights to both internal teams and customers.
• Working knowledge of optics, GUI software design, and mechanical systems.
• Willingness and ability to travel domestically and internationally up to 25% to support customer sites.
• Ability to document, present, and communicate technical findings in a clear, structured, and customer‑facing manner.

What Will Make You Successful in This Role

• Strong working knowledge of equipment integration across multiple platforms and communication protocols (e.g., SECS/HSMS).
• Solid understanding of semiconductor manufacturing environments, including safety, ergonomics, and yield-driven requirements.
• A data-driven mindset for troubleshooting, root-cause analysis, and technical escalations.
• Ability to take ownership of complex technical issues and drive resolution in high-pressure customer environments.

If you need assistance due to a disability, you may contact us at [emailprotected]