Field Service Engineer, XRF

Rigaku Americas Corp.; Sacramento (CA); Remote; USD 75,000 - 80,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer to join its dynamic team. This exciting role involves maintaining and repairing cutting-edge analytical X-ray equipment, requiring extensive travel and interaction with highly educated scientists. You will perform preventive maintenance, troubleshoot complex systems, and ensure customer satisfaction through effective communication and support. Ideal candidates will have a strong mechanical and electronic background, excellent organizational skills, and a passion for customer service. Join a forward-thinking company that values innovation and teamwork!

Qualifications

• 3+ years of experience in diagnosing and repairing mechanical and electronic equipment.
• Strong communication skills to convey technical issues effectively.

Responsibilities

• Perform preventive maintenance and basic service on analytical X-ray systems.
• Coordinate customer support and training sessions.

Skills

Diagnosing mechanical and electronic equipment

Communication skills

Organizational skills

Customer focus

Network interfacing

Education

B.S. Degree or equivalent experience

Tools

Digital Voltmeter (DVM)

MS Office

Job description

Job Details

Experienced FSE (Sacramento, CA) - Sacramento, CA Fully Remote Full Time Level Job Location Remote Type Position Type

$75000.00 - $80000.00 Road Warrior (Greater Than 50%) Any Installation - Maint - Repair Salary Range Travel Percentage Job Shift Job Category

Description

Rigaku is a world leader in X-ray diffraction (XRD), scattering, fluorescence, imaging analyses, Raman spectroscopy, and thermal analysis equipment manufacturing. Rigaku Americas Corporation is seeking a Field Service Engineer to perform planned maintenance on TXRF, XRF and XRD instruments.

This position will involve the installation; maintenance and repair of Analytical X-ray Equipment, X-ray HV Power Supplies, X-ray Detection Devices, Automation Devices, CCD Cameras, Cryogenic Equipment, and other relate devices. This position requires a large amount of travel Monday thru Friday with the possibility of some weekend and holiday work. Compensation will consist of both salary and performance-based incentive programs commensurate with experience.

Responsibilities

• Perform preventive maintenance (PM) and basic service on our systems. Preventive maintenance involves verification of system performance, execution of detailed preventive maintenance protocols and final verification that the instrument performs to Rigaku's specification.


• Basic troubleshooting on-site using Digital Voltmeter (DVM).


• Qualify the instrument after service repair by executing operational and performance protocols including running verifications.


• Makes travel arrangements and generates individual expense reports.


• Secure customer's acceptance of the preventive maintenance or repair.


• Coordinate customer WebEx sessions, phone support, and lab or fab facility inspection.


• Attend certified Rigaku product training in Rigaku factory.


• Communicate and work closely with service/support centers.

Qualifications

• B.S. Degree or equivalent experience.


• Minimum 3 years' experience diagnosing and repairing mechanical, electro-mechanical and/or electronic equipment.


• Working knowledge of MS Office.


• Basic understanding of network interfacing.


• Valid Driver's license.


• Excellent communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.


• General understanding of analog electronics, high voltage circuitry/circuits, laser technology, and high vacuum systems.


• Customer focus and interaction and ability to interact and communicate with scientists who typically possess a Ph.D. (or Master's Degree) in Biochemistry, Biophysics or Microbiology.


• Strong organizational and prioritizing skills.


• Ability to work independently yet has a team focus.


• Must be responsive and reliable.


• Ability to travel on a routine basis and maintain a current Passport/ VISA as required for international travel.


• Occasional lifting of up to 50 pounds.


• Able to manipulate small hand tools.