Field Service Engineer - West Coast

Atlas Copco North America LLC; Salt Lake City (UT); Remote; USD 65,000 - 90,000; Full time

Job summary

Atlas Copco North America LLC is seeking a Field Service Engineer to deliver expert repair services for vacuum pumps and systems across the assigned region. You will troubleshoot, service, install, and document activities, while prioritizing safety and customer satisfaction on every visit.

You will report to the Field Service Manager and frequently travel to customer sites, sometimes on short notice, to minimize downtime and maximize equipment performance. English fluency required.

Qualifications

• High school diploma with technical training in electrical, hydraulics, and pneumatics.
• 1–2 years of experience maintaining and repairing mechanical and electrical equipment.
• HVAC knowledge is a plus.
• Ability to work independently with strong self-management.
• Valid driver's license and ability to lift 50 lbs.
• Fluent in English and willingness for extensive travel.

Responsibilities

• Report into the Field Service Manager.
• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair vacuum pumps and systems.
• Perform installations, ensure safety compliance, and document activities.
• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

Skills

Customer service

Communication

Self-management

English fluency

Education

High school diploma

Job description

Your role

Your mission as the Field Service Engineer is to provide expert repair services for our vacuum pumps and systems, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.

You will

• Report into the Field Service Manager.


• Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various vacuum pumps and systems. You will also diagnose any issues to prevent equipment downtime.


• Perform installations, ensure safety compliance, and document activities.


• Be the on-site contact, providing service recommendations and addressing customer needs promptly.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• High school diploma or equivalent required with technical training in electrical, hydraulics, and/or pneumatics perferred. Knowledgeable of HVAC preferred.


• You have 1-2 years of experience, maintaining and repairing various types of mechanical and electrical equipment, preferably on vacuum pumps or systems.


• Aspiration to keep up to date with the latest technical developments


• Experience in a service position in an industrial and highly technical environment


• Able to work independently with strong self-management and professionalism. Able to complete work within assigned deadlines. Computer proficiency as required for communicaiton, research, work orders and programming various controllers. Excellent customer service and communication skills (verbal and written).


• Must be fluent in English and have a valid driver's license.


• Must be able to lift up to 50 lbs. on a regular basis and work in industrial environments including extremes in temerature with continuous walking, reaching, bending, and kneeling.


• Extensive travel to customer locations, including out-of-town and overnight travel. Available for a rotating schedule of on-call work on evenings, weekends, and holidays.

In return, we offer

• Culture of trust and accountability


• Lifelong learning and career growth


• Innovation powered by people


• Comprehensive compensation and benefits


• Health and well-being

Job location

You will join a dynamic field service team, working remotely and spending a significant amount of time traveling to visit customers within your designated area territory.

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