Field Service Engineer (USA) (Central)

RiseMe; Aurora (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Company car

Smartphone

Laptop

Standard benefits plan

Job summary

Taylor Hobson seeks a Field Service Engineer to support customers across North America. You will install, train, calibrate, maintain, repair equipment and provide after-sales remote troubleshooting and quoting services at customer sites.

The ideal candidate has an engineering degree, 3+ years in field service, valid US passport/green card, and willingness to travel. Based in Central or Western US with a home office near a major airport.

Qualifications

• Degree in electronic or multi-disciplinary engineering.
• 3+ years field service experience (electronics & computer/software).
• Must hold US Passport or Green Card.
• Permanent residents and U.S. Citizens only; OPT not considered.
• Experience traveling for work is required.
• Based near a major airport in Central or Western US.
• Willing to use AI tools to improve productivity and decision making.

Responsibilities

• Installation and training at customer sites.
• Calibration and maintenance of equipment.
• Service repair and after-sales support/remote troubleshooting.
• Quoting services to customers and technical support as needed.

Skills

Engineering background

Computer skills

Driving license

Independent at customer sites

Willing to travel

English communication

Education

Engineering degree

Tools

CRM

Service tools

Microsoft Office

Job description

Due to continued growth within the USA service team, we have a vacancy for a field service engineer to support our customer base.

After completing a training program, you will be involved & responsible for the following activities with regards to our equipment at customers premises:

• Installation and training
• Calibration and maintenance
• Service repair
• After sales service support / remote troubleshooting and diagnostic support
• Quoting services to customers

Essential and Desirable Skills:

The successful candidate will:

• Have a background in mechanical, electronic, or multi-disciplinary engineering
• Have exceptional computer skills
• Hold a valid & clean driving license
• Can work independently while representing Taylor Hobson at customer sites
• Be prepared to work flexible hours when required
• Be prepared to assist colleagues in other regions of the world when required
• Have the will to travel within North America (internationally as needed for training, etc.)

Skills & Experiences:

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required

Qualifications:

• Degree in electronic, or multi-disciplinary engineering; or have previous field service experience. 3+ years’ experience (involving electronics & computer/software)
• Must hold valid US Passport or Green Card
• Must have experience traveling for work
• Permanent residents and U.S. Citizens only (company under I.T.A.R regulations). Not able to consider OPT students/graduates.
• Proven experience in high demand customer service.
• Based out of Central or Western United States with a home office located near a major airport
• Demonstrated ability and willingness to use AI tools to improve productivity, decision‑making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI‑generated outputs.

Benefits:

• Salary = Fixed Salary + bonus
• Standard Ametek benefits plan plus company car / smartphone / laptop

Business Unit:

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We providecontactandnon-contact measurement solutionsfor the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra‑precision metrology company.

We are pioneers, continually developing ourproductsto meet the ever‑increasing demands of next generation technologies, particularly inOptics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energytechnologies.

Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf®PGI,Form Talysurf®i-Series,Surtronic®,LUPHOScan,Formalysurf®PGI Optics, Talyvel®, Autocollimators,Micro‑Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division ofAMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.

Website: www.taylor-hobson.com