Field Service Engineer USA

TRACE; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

Laptop and mobile phone

Job summary

TRACE USA seeks an experienced Field Service Engineer to support combustion analytical instrumentation across North America. You will install, maintain, troubleshoot, and provide technical support on advanced analytical systems at customer sites with minimal supervision.

This role demands strong communication, planning, and a customer-focused approach. Travel is required across the Gulf Coast region and nationwide for installations, maintenance, and troubleshooting, with occasional international

Qualifications

• 3+ years of hands-on service experience with analytical or laboratory instrumentation.
• Experience supporting petrochemical, energy, environmental, or industrial labs preferred.
• Combustion elemental analysis and/or ion chromatography experience a plus.

Responsibilities

• Perform preventive and corrective maintenance on combustion analytical instruments.
• Execute system installations, upgrades, relocations, and start-up support.
• Troubleshoot mechanical, electrical, and application-related issues.
• Provide onsite operator guidance and basic training when needed.
• Coordinate and schedule service visits directly with customers.
• Maintain clear and accurate service documentation and communication.

Skills

Troubleshooting

Communication

Travel planning

Documentation

Customer-facing

CRM/ERP systems

Tools

CRM/ERP/service management systems

Job description

We are seeking an experienced Field Service Engineer to support combustion analytical instrumentation across the North American customer base.

This is a customer-facing, field-focused role responsible for installation, preventive and corrective maintenance, troubleshooting, and technical support of advanced analytical systems across a distributed install base.

Engineers in this role are trusted to operate independently, manage their own service planning and travel, and represent the organization directly with customers throughout North America. We are looking for someone who takes ownership of their work, communicates clearly, and can be relied upon to support customers and colleagues without close day-to-day supervision.

This position is well suited for an experienced field engineer who is comfortable working autonomously in customer environments while remaining closely connected with the broader service and commercial teams.

What do we offer?

TRACE USA is a young, dynamic and rapidly growing organization that offers a unique work environment. Here, you will work with an ambitious yet close-knit team, united by a shared commitment to excellence and customer success. Your role will have an immediate impact, allowing you to help shape the future of our company by proposing new initiatives, strategies and tactics. You will have ownership of your own process and success, all while having the support and encouragement from our senior leadership and the entire team. As part of Velaris - a fast-growing organization with seven leading companies within the Environmental, Life, and Energy segments, we work every day on innovative solutions for laboratories worldwide.

In addition, we offer a competitive salary and benefits package.

• medical insurance (Blue Cross; choice of bronze, silver or gold plan)
• 401k with 5% company match
• You will also receive a laptop and a mobile phone.

Are you excellent at these folowing activities?

Field Service Execution

• Perform preventive and corrective maintenance on combustion analytical instruments
• Execute system installations, upgrades, relocations, and start-up support
• Troubleshoot mechanical, electrical, and application-related issues
• Provide onsite operator guidance and basic training when needed
• Coordinate and schedule service visits directly with customers
• Maintain clear and accurate service documentation and communication

Technical & Organizational Contribution

• Identify service, spare parts, and upgrade opportunities during site visits
• Communicate customer feedback and system performance insights to internal teams
• Maintain personal service inventory and coordinate parts requirements
• Support workshops, demonstrations, and technical training activities when required
• Contribute to development of standardized service practices and documentation

Geographic Scope & Travel

This role supports combustion analytical systems across the North American install base and includes a mix of regional and U.S. travel.

Travel will include:

• Service within the Gulf Coast region
• Regular multi-day travel across the United States for installations, maintenance, and troubleshooting
• Occasional North America or international travel as required

Candidates must be comfortable operating independently across a distributed customer base and managing travel accordingly.

Our ideal colleague has

Experience

• Preferably 3+ years of hands-on experience servicing, maintaining, or troubleshooting analytical or laboratory instrumentation.
• Experience supporting petrochemical, energy, environmental, or industrial laboratories preferred
• Combustion elemental analysis and/or ion chromatography experience a plus

Technical & Professional Skills

• Strong troubleshooting and diagnostic ability
• Comfortable working independently in customer environments
• Organized, proactive, and customer-focused
• Capable of managing service schedule and travel logistics
• Strong written and verbal communication skills
• Experience using CRM/ERP/service management systems preferred

Personal Characteristics

We are looking for someone who:

• Takes ownership of their responsibilities and territory
• Communicates clearly and professionally
• Is dependable, self-directed, and solutions-oriented
• Is comfortable representing the organization independently at customer sites
• Works effectively within a collaborative technical service team