Field Service Engineer - US EG

Atlas Copco; United States; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health and wellness programs

Flexible working arrangements

Career advancement opportunities

Job summary

A leading industrial technology company in the United States seeks a Customer Support Technician to provide exceptional on-site support for vacuum pump systems, actively maintaining relationships with clients while conducting repairs and preventive maintenance. The role includes troubleshooting, installation of vacuum products, and mentoring. Candidates should have 2-4 years of experience and expertise in mechanical processes. This position offers flexible working opportunities and a collaborative company culture.

Qualifications

• 2–4 years of experience in a similar role.
• Legally authorized to work in the United States.
• Valid driver's license required.

Responsibilities

• Maintain customer relationships and provide feedback to teams.
• Provide on-site customer support and technical assistance.
• Perform routine maintenance and troubleshoot issues.
• Install and commission vacuum technology products.
• Document maintenance activities and report to management.
• Generate sales leads and train colleagues.

Skills

Expertise on vacuum pump systems

Proficiency in diagnostic tools

Strong foundation in electrical principles

Experience with preventive maintenance

Job description

Key Responsibilities

• Proactively maintain customer relationships and act as the primary feedback loop into service sales and technical support groups.
• Provide exceptional on‑site customer support, addressing inquiries, offering technical assistance and ensuring a high first‑time fix rate.
• Perform planned customer visits: inspect and service industrial vacuum pumps and associated equipment, including routine maintenance and ad‑hoc visits.
• Troubleshoot and repair on‑site to minimize downtime and maintain system efficiency.
• Undertake installation and commissioning of vacuum technology products, ensuring complete customer satisfaction.
• Maintain safety compliance by conducting risk assessments and using prescribed personal protective equipment.
• Document and report on site maintenance activities, repairs, and any encountered issues, providing comprehensive reports to clients and management.
• Identify potential problems during site visits and offer preventive maintenance solutions to avoid future disruptions.
• Generate sales leads while on‑site to support the sales team.
• Provide training and mentoring to colleagues and customers, sharing lessons learned.
• Engage in continuous learning of the latest vacuum technology and improve technical skills.
• Collaborate with the internal team to develop optimal solutions for customer‑specific situations.

Required Skills & Experience

• Expertise on vacuum pump systems: comprehensive understanding of various types of pumps (rotary vane, scroll, turbomolecular) and their operational principles.
• 2–4 years of experience in a similar role, with a general understanding of mechanical processes.
• Proficiency in using diagnostic tools and software to identify and troubleshoot issues within vacuum systems.
• Strong foundation in electrical and mechanical engineering principles for repairing motors, seals, and control systems.
• Experience with routine and preventive maintenance tasks such as oil changes, filter replacements, and system calibrations.
• Legally authorized to work in the United States.
• Valid driver’s license.

Benefits

• Collaborative, innovative, and sustainable company culture.
• Health and wellness programs, retirement savings, and employee assistance.
• Flexible working arrangements and career advancement opportunities.
• Global training, mentorship, and career progression pathways.
• Competitive, transparent compensation.

Equal Opportunity Employer

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion or sex, including sexual orientation, gender identity, gender expression, pregnancy or reproductive health, be subjected to any discrimination by any firm, corporation, institution, state or any agency or subdivision of the state, pursuant to law.