Field Service Engineer Tier II

Abacus Solutions Group, LLC; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. The role involves hands-on troubleshooting of computers, peripherals, and network connectivity, with a strong emphasis on customer-facing service in a professional office setting.

The position requires delivering end-user support both on-site and remotely, documenting resolutions, and collaborating with staff to improve system reliability.

Qualifications

• 2+ years in Tier 2 IT support in federal or enterprise settings.
• Proficient in Windows and basic network troubleshooting.
• Strong customer-facing skills and problem-solving.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices.
• Install, troubleshoot, service, and repair personal computers and related software.
• Support basic network connectivity and hardware issues.
• Connect devices to existing data networks.
• Maintain trouble logs and documentation in ticketing systems.
• Provide in-person and remote support to end users.
• Perform minor hardware and software repairs.
• Assist users with proper use of hardware and software.
• Document daily support activities and resolutions.
• Collaborate with staff and management regarding system needs and improvements.

Skills

Troubleshooting

Customer service

Communication

Independent work

Team collaboration

Tools

Ticketing systems

Desktop hardware

Printer hardware

Job description

Position Summary

Abacus Solutions Group is seeking a Tier 2 Field Service Engineer Journeyman to provide on-site IT support in a federal environment. This role supports end users with hands-on troubleshooting of computers, peripherals, and network connectivity. This is a customer-facing position requiring strong problem-solving skills and the ability to work independently in an office setting.

Responsibilities

• Provide Tier 2 technical support for desktops, laptops, printers, and peripheral devices
• Install, troubleshoot, service, and repair personal computers and related software
• Support basic network connectivity and hardware issues
• Connect devices to existing data networks
• Maintain trouble logs and documentation in ticketing systems
• Provide in-person and remote support to end users
• Perform minor hardware and software repairs
• Assist users with proper use of hardware and software
• Document daily support activities and resolutions
• Collaborate with staff and management regarding system needs and improvements