Field Service Engineer Tech

Lancesoft; New York, North Chicago (NY, IL); On-site; USD 65,000 - 95,000; Full time

Job summary

Lancesoft is seeking a Field Service Engineer for New York City, NY or Kansas City, MO. You will install, maintain, service, and test medical devices, working up to 80% travel to ensure system performance and regulatory compliance.

Responsibilities include documenting service activities, performing upgrades, and coordinating with the Field Service Manager to optimize schedules and customer satisfaction.

Qualifications

• Strong troubleshooting skills to diagnose and repair medical device systems.
• Mechanical assembly and hands-on hardware experience.
• Excellent written and verbal communication for service records and reports.
• Ability to collaborate across multiple teams and locations to resolve issues.

Responsibilities

• Install, maintain, service, and test medical device systems and components.
• Perform system and software upgrades as required and complete preventive maintenance.
• Document service activities and travel in accordance with Quality Management System.

Skills

Troubleshooting

Mechanical assembly

Documentation

Cross-functional collaboration

Time management

Education

Bachelor's degree in Biomedical Engineering

Associate degree or relevant experience

Job description

Title: Field Service Engineer Tech Location: New York city, NY or Kansas city, MO Duration: 12 Months Description: Candidates must be local to either New York city, NY or Kansas city, MO Working in the field, under the supervision of the Field Service Manager, this position is responsible for installation, maintenance, servicing, and testing of high quality medical device systems and system components. Up to 80% domestic travel is required for this role.

Job Duties:

• Primary responsibility is to perform proper system installation, conduct system hardware and/or software upgrades, handle service repair calls, and complete regularly scheduled preventive maintenance service on medical systems.
• Provide complete and accurate service records for submittal to Quality Management System.
• Efficiently manage work related travel and relevant communication based on weekly schedule set forth by Field Service Manager.
• Provide accurate and regular business expense reports, adhering to Company policy Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, company policies, operating procedures, processes, and task assignments.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Performs other related duties and responsibilities, on occasion, as assigned.

General Qualifications

• Associates or technical degree required (or relevant experience) Bachelors degree in Biomedical Engineering is preferred.
• Exceptional troubleshooting ability Physical ability to lift 50 pounds Mechanical assembly, able to work with tools Previous experience in a medical device company preferred Strong organizational and follow-up skills Ability to interface with multiple groups in the organization to resolve service issues.
• Overall positive and optimistic attitude.
• Technical writing skills are a plus Works well independently Experience working in a broader enterprise/cross-division business unit model preferred.
• Ability to work in a highly matrixed and geographically diverse business environment.
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Ability to leverage and/or engage others to accomplish projects.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Multitasks, prioritizes and meets deadlines in timely manner.
• Ability to maintain regular and predictable attendance.
• Ability to work OT as needed.