Field Service Engineer I - Philips FCO

Emsar; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

EMSAR is seeking a Field Service Engineer I in Kansas City, MO to test, calibrate, maintain and repair a range of lab and diagnostic equipment at client sites.

The role emphasizes on-site service, customer interaction, and adherence to EMSAR quality standards, with up to 50% travel and a day shift. A high school diploma or equivalent with 2–4 years of technical experience is required.

Qualifications

• High School diploma or equivalent required.
• Associates degree or higher or trade school degree preferred.
• Valid driver license and liability insurance required.

Responsibilities

• Testing, calibration, verification, preventive maintenance, installation and repair on EMSAR equipment.
• Provide on-site maintenance, repairs, and software/hardware upgrades.
• Maintain clear communication with customers and document work in CMMS.
• Ensure customer satisfaction and adherence to quality practices.

Skills

Analytical skills

Technical reading

Communication skills

Interpersonal skills

Planning & organizing

Education

High School diploma or equivalent

Associates degree or higher

Trade school degree

Job description

Job Details: Level: Experienced, Job Location: MO-Kansas City - Kansas City, MO, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 50% , Job Shift: Day,

THE COMPANY

Equipment Management Service and Repair – EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR’s customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base.

EMSAR’s portfolio of services includes:

• On-site technical field support, including maintenance & repair
• FDA field change orders (“recalls”)
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

We are looking for Field Service Engineer I who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; laboratory instrumentation, medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner.

• Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment.
• Establishes and maintains close communication with assigned customers to ensure maximum operational visibility.
• Provide intermediate level of engineer support and service work.
• Responsible for customer satisfaction pertaining to services provided.
• Responsible for following quality practices specified by EMSAR and product vendors.
• Manages assigned work orders and document all facets of the work product in EMSAR’s Computerized Maintenance Management System (CMMS).
• Provides accurate and timely reporting of service status and escalations pertaining to services.
• Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment.
• Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks.
• Promotes teamwork and cooperation between EMSAR associates and partner staff.
• Works regularly with the appropriate dispatcher for work assignments.
• Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment.
• May operate onsite to dedicated client facility.
• May provide on the job support to entry-level technicians.
• Follows client quality requirements pertaining to services provided.
• Supports and applies appropriate quality system processes.
• Performs additional duties as needed and/or assigned by supervisor/manager

DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience.
• Intermediate level technical skills.
• Oral/Written communication: Excellent verbal and written communication skills.
• Interpersonal skills: Effective communication that results in positive internal/external relationships.
• Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently.
• Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions.
• Works independently with some direct supervision.

Minimum Education and Experience:

• High School diploma or equivalent
• 2-4 years’ technical experience
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

Or

• Associates degree or higher and/or Trade school degree and
• 1+ years technical experience (internship, externship, apprentice is acceptable)
• Valid driver license and liability insurance
• Ability to drive personal, fleet and/or rental vehicles

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Extensive periods of sitting at a computer terminal documenting services
• Extensive periods of standing and walking while performing services.
• Frequent bending, squatting and stair climbing.
• Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance.
• Regional day and overnight travel required