Field Service Engineer - Taylor, TX

Actus Consulting Group; Austin (TX); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Relocation support

Job summary

Actus Consulting Group in Taylor, TX is seeking a Field Service Engineer to provide on-site service for semiconductor capital equipment. You will troubleshoot complex products, perform preventative maintenance, and support customers at their sites in the Austin area.

This junior-level role offers relocation support and opportunities to collaborate with our Japan headquarters. You will receive training, maintain tools, and contribute to service and sales efforts while ensuring safety and

Qualifications

• Electrical engineering degree or equivalent with relevant field service background.
• Experience with semiconductor capital equipment is preferred.
• Ability to troubleshoot and diagnose complex electrical systems.
• Willingness to travel domestically/internationally for training and support.
• Flexibility to work evenings, weekends, and on-call as required.

Responsibilities

• Perform field service activities at customer sites, diagnosing issues and providing solutions.
• Respond to service calls via phone or on-site visits to install, maintain, and sustain equipment.
• Provide training to customers on usage and maintenance of Company products.
• Collaborate with Japan headquarters engineers on product applications and issues.
• Maintain spare parts and tools, and submit timely service and expense reports.
• Support sales activities and build strong customer relationships.

Skills

Electrical engineering knowledge

Customer Service

English communication

Problem-Solving

Field service experience

Education

Bachelors in Electrical Engineering or equivalent

Tools

Hand tools

Electronic diagnostic equipment

Windows & MS Office

Job description

Job Description / Qualifications Title: Field Service Engineer Location: Taylor, TX (Austin) Salary: $90k - $100k Openings: 5

Global electronics Manufacture seeks a Field Service Engineer to serve at Austin, TX! Relocation support provided!

The company is a well established public company headquartered in Japan. The company serves one of the largest manufacturer of electrical parts in the world. This is an excellent opportunity to build your career at a leading company in the global market.

General Position Summary

This junior-level Engineer position is responsible for providing field service engineering activities to Company customers independently. This position troubleshoots more complicated products and problems.

Essential Job Functions

• Field Service Engineering
• Receives service calls from customer. Determines customer need or problem and responds accordingly.
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service structure.
• Inspects and evaluates customer usage of Company products.
• Provides training to customers in usage and maintenance of Company products.
• Provides application support on Company products to customer.
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Participates in sales meetings as required.
• Provides training to other Company field service engineers as needed.
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner.
• Receives follow-up and additional training on Company products in Japan.
• Responsible for maintaining company parts and tools.
• Effectively communicates with Japan headquarters' engineers regarding the product applications, technical issues, etc.

Other & Miscellaneous

• Seeks constant improvement, more efficient and less expensive ways and means in work processes.
• Performs other duties and projects as assigned by Company management.
• M maintains high ethical standards in the work place.
• Reports all irregular issues and problems to management for solution.
• Maintains good communication with supervisors, other staff members, customers and others.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area including any work conducted at customer sites.

Job Requirements: skills, qualifications, working conditions Minimal Required Essential Job Skills

Technical product knowledge, Customer Service, Accuracy, Analysis, Communication: Speaking, Reading and Writing English, and able to use language diplomatically and persuasively with coworkers and customers; Initiative/Follow-through, Judgment, Cooperation, Time Management, Decision-Making, Dependability/Reliability, Diplomacy, Ethics, Listening & Understanding, Problem-Solving.

Qualifications Education & Work Experience

• Degree in Electrical Engineering or equivalent combination of education and experience.
• Received previous work experience in a similar position. (Semiconductor FSE experience preferred)
• Experience with installation, maintenance, and sustaining of semiconductor capital equipment
• Technical troubleshooting experience
• Flexibility to work evenings, weekends, on-call
• Flexibility for domestic/overseas travel for training and tool support

Tools & Equipment

• Use of hand tools, electronic diagnostic equipment, test fixtures equipment.
• General office equipment including phones, personal computer, email, fax, copier and includes pager and mobile phone.
• Software includes the use of Windows operating system & MS Office.