Field Service Engineer - Springfield, MO

Videojet Technologies; Springfield (MO); Remote; Full time

Job summary

Join a leading company as a Field Service Engineer in Springfield, MO, where you'll provide essential support to customers while enjoying a competitive compensation package and opportunities for professional growth. This role emphasizes collaboration and problem-solving in a supportive environment.

Benefits

Company vehicle

Bonus potential up to $12k/year

Benefits starting day one

401(k) with company match

Tuition reimbursement from day one

Paid parental leave

Qualifications

• Up to two years of technical or customer-facing experience.
• Experience with repairing, troubleshooting, and diagnosing equipment.

Responsibilities

• Providing ongoing support for customer equipment.
• Installing products and solutions at customer locations.
• Diagnosing and resolving issues.

Skills

Problem Solving

Customer Service

Education

Associate’s/Technical degree

Job description

Join to apply for the Field Service Engineer - Springfield, MO role at Videojet Technologies

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Join to apply for the Field Service Engineer - Springfield, MO role at Videojet Technologies

• Doing meaningful work that makes an impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires excellence.

Imagine yourself…

• Doing meaningful work that makes an impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires excellence.

It’s all possible with a role at Videojet, a Veralto company. Videojet Technologies is a global leader in product identification, providing in-line printing, coding, and marking products, consumables, and software solutions. Our technologies ensure the safety and authenticity of products in various markets including food, beverage, pharmaceutical, and industrial sectors.

As a part of the Videojet team, you’ll work on impactful products and have opportunities to develop your skills and pursue your ambitions. You’ll be part of a respectful, collaborative community that fosters growth and professional development, supported by resources that make a positive difference in your life.

Reporting to the Field Service Manager, as a Field Service Engineer, you will serve as the eyes and ears of Videojet, providing service and support through customer interactions.

This position is located in Springfield, MO, and the surrounding areas, and will be remote. We offer a competitive compensation package including a base salary, unlimited bonus opportunities, full medical coverage from day one, parental benefits, a phone, and a company car.

Typical daily tasks include:

• Providing ongoing support for customer equipment
• Installing products and solutions at customer locations
• Diagnosing and resolving issues
• Building trusted relationships with customers
• Promoting service agreements and new technology
• Traveling within a 2-hour radius, with occasional overnight stays. Initial training requires consecutive weeks in Wood Dale, including weekends.

To succeed in this role, you should:

• Use problem-solving skills to resolve customer issues and know when to seek help
• Partner with customers to understand their needs and manage expectations
• Listen proactively, anticipate needs, and work towards solutions
• Collaborate effectively with teammates, managers, and customers

The minimum requirements include:

• Up to two years of technical or customer-facing experience
• Willingness to travel 100% to customer sites
• Associate’s/Technical degree preferred, or equivalent experience
• Experience with repairing, troubleshooting, and diagnosing equipment; electrical and mechanical experience is a plus
• Valid driver’s license and clean driving record

We offer:

• Company vehicle
• Bonus potential up to $12k/year
• Benefits starting day one (medical, dental, vision, and more)
• Training and development
• 401(k) with company match
• Tuition reimbursement from day one
• Employee referral program
• Paid parental leave
• Wellbeing program with rewards
• Employee Assistance Program

Videojet is part of Veralto, a global leader committed to safeguarding essential resources. Join us to make a difference and grow your career. We are an equal opportunity employer and value diversity.

US ONLY: The salary range is $26.00 - $28.00 per hour, with eligibility for incentive pay. Compensation may vary based on several factors, including experience and location.

For applicants, we ensure reasonable accommodations are available for individuals with disabilities. Contact [e-mail] for support.

We do not accept unsolicited resumes from recruitment agencies without a signed agreement. All submitted resumes become property of Veralto.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Printing Services