Field Service Engineer - Springfield, MO

FOBA; Springfield (MO); Remote; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join its team. In this role, you will provide exceptional service and support to customers, ensuring their equipment operates smoothly. You will have the opportunity to travel and engage directly with clients, fostering strong relationships while troubleshooting and resolving technical issues. This position offers a competitive compensation package, including a base salary and unlimited bonus opportunities, along with comprehensive benefits from day one. Join a company that values your growth and authenticity while making a meaningful impact on essential products worldwide.

Benefits

Company Vehicle

Bonus (up to 12k/year)

Medical, dental, vision benefits on day 1

Training and development opportunities

401K savings plan + company match

Tuition reimbursement from Day 1

Attractive employee referral program

Paid Parental Leave

Wellbeing Program

Employee Assistance Program

Qualifications

• Up to two years of technical experience in customer-facing roles.
• Electrical and mechanical experience is preferred.

Responsibilities

• Provide ongoing care and support for customer equipment.
• Install products and solutions at customer locations.
• Diagnose and resolve challenges and problems.

Skills

Problem-solving

Customer service

Technical support

Communication

Education

Associate's/Technical degree

Tools

Diagnostic tools

Repair tools

Job description

Imagine yourself…

· Doing meaningful work that makes an everyday impact on the world around you.

· Growing your expertise and expanding your skillset with every project.

· Thriving in a supportive team environment that inspires you to strive for excellence.

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

As part of our team, you’ll make an immediate, measurable impact on Safeguarding everyday essentials. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Videojet, we value your authenticity and want your talents to shine.

Reporting to the Field Service Manager, as a Field Service Engineer, you are the eyes and ears of Videojet when providing service and support through customer interactions.

This position is located in Springfield, MO and the surrounding areas and will be remote.

We offer a competitive compensation package that includes a base salary, unlimited bonus opportunities, full medical on day one, parental benefits, a phone, and a company car.

In this role, a typical day will look like:

• Provide ongoing care and support for our customer's equipment
• Install our products and solutions at customer locations
• Diagnose and resolve challenges and problems
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
• 100% travel within a 2-hour radius. There will occasionally be overnight travel. (initial training requires consecutive weeks in Wood Dale, including weekends)

To be successful in this role you will:

• Problem-solve using available resources and creative solutions to resolve customer issues and will know when to ask for help
• Partner with customers to assess their needs, manage their expectations, and drive results
• Proactively listen to customers, anticipate their needs, follow through, and work towards a mutually agreeable solution
• Collaborate with teammates, managers and customers

The essential requirements of the job include:

• Up to two years of technical experience and/or customer facing roles
• Willingness to travel 100% of the time to customer facilities.
• Associate's/Technical degree preferred, or a combination of education and experience.
• Experience repairing, troubleshooting, and diagnosing different kinds of equipment. Electrical and mechanical experience is preferred.
• Valid driver's license and clean driving record required.

We offer:

• Company Vehicle
• Bonus (up to 12k/year)
• Eligible for benefits (medical, dental, vision & more) on day 1, no waiting period!
• Training and development opportunities
• 401K savings plan + company match
• Tuition reimbursement from Day 1
• Attractive employee referral program
• Paid Parental Leave
• Wellbeing Program, with rewards
• Employee Assistance Program (legal, financial, and counselling resources)

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $26.00 - $28.00 USD per hour. This job is also eligible for Incentive Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.