Field Service Engineer, Spectroscopy

Agilent; Grand Rapids (MI); Hybrid; USD 47,000 - 73,000; Full time

Benefits offered by this job

Company car or mileage reimbursement

Job summary

Agilent Technologies is seeking a Field Service Engineer to support on-site installation, maintenance, and repair of Agilent Spectroscopy systems. You will work across diverse lab environments, applying technical depth and a customer-first approach to ensure reliable operation.

The role includes extensive travel (up to 75%), remote work options, and a company car or mileage reimbursement. Strong communication and problem-solving are essential to succeed in this field.

Qualifications

• Bachelor’s, Master’s, or equivalent degree in a scientific discipline.
• 1–2+ years of spectroscopy instrumentation experience preferred.
• Experience supporting Agilent Spectroscopy systems.

Responsibilities

• Install, configure, and optimize hardware, software, and networked systems at customer sites.
• Diagnose and resolve product performance and availability issues.
• Perform preventive maintenance, repairs, upgrades, and optimizations.
• Identify potential equipment issues to prevent downtime.
• Advise customers on maintenance schedules and configuration best practices.
• Deliver integrated hardware/software solutions including peripherals and OS.
• Build strong customer relationships through clear communication and service quality.
• Train customers and other field engineers on Agilent Spectroscopy solutions.

Skills

Strong problem-solving

Clear verbal and written communication

Customer relationships

Education

Bachelor’s/Master’s in Chemistry/Analytical Chemistry/Physics/Engineering/Biochemistry

Tools

ICP-OES

ICP-MS

UV-Vis spectroscopy

Job description

Job Description

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent helps customers find the answers and insights they need-so they can do what they do best: improve the world around us.

Every day, Agilent Field Service Engineers help customers solve complex technical issues, enabling scientists to make discoveries that enhance the quality of life. Through this work, we keep laboratories running efficiently and reliably.

As a Field Service Engineer, you will support customers through on‑site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems.

You will work across a variety of laboratory environments, applying strong technical expertise, problem‑solving skills, and a customer‑first mindset. You will support integrated solutions, including hardware, software, operating systems, and networking components, while continuously developing technical depth across Agilent's Spectroscopy portfolio.

Key Responsibilities

• Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites
• Diagnose and resolve product performance and availability issues at the system and solution level
• Perform preventive maintenance, repairs, upgrades, and system optimizations
• Proactively identify potential equipment issues to prevent unplanned downtime
• Advise customers on preventive maintenance schedules and configuration best practices
• Deliver fully integrated solutions, including peripherals, operating systems, and application software
• Build strong customer relationships through clear communication and high‑quality service delivery
• Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions

Territory Coverage

The ideal candidate will live in or near Lansing, MI, or West Michigan (Kalamazoo or Grand Rapids). Note: No relocation is offered for this position at this time. The position requires an active driver's license.

Company Vehicle Program: This territory offers either vehicle mileage reimbursement or a company car.

Territory: MI, covering IL, WI, KY, IN as needed.

Travel may involve spending up to 75% of the time on the road visiting customer locations.

Job Requirement: Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. This position requires your consent to participate in customer-requested screening.

Qualifications

• Bachelor's, Master's, or equivalent university‑level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline (or equivalent combination of education and experience).
• 1-2+ years of industry experience working with spectroscopy instrumentation is highly preferred.
• Experience supporting Agilent Spectroscopy systems.
• Highly preferred: hands‑on experience with ICP‑OES, ICP‑MS, and/or UV‑Vis spectroscopy.
• Strong problem‑solving skills with a systems‑focused approach.
• Excellent verbal and written communication skills.
• Proven ability to build and maintain strong customer relationships.
• Ability to travel 50% or more, based on the territory at the time.
• Valid driver's license required

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least October 28, 2026 or until the job is no longer posted. In the US, this position is eligible for choice of company car or reimbursement for personal vehicle usage.

The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition,