Field Service Engineer - Semiconductor High Vacuum Systems

ZipRecruiter; Lehi (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking Full-Time Field Service Engineers to install and service complex semiconductor equipment. Candidates must be willing to participate in a 2-year training program in Japan. The role involves hands-on technical duties at customer sites, emphasizing troubleshooting and customer satisfaction.

Benefits

Employee Assistance Program (EAP)

Wellness programs

Qualifications

• Experience as a Semiconductor Equipment Field Service Engineer.
• Proficiency in troubleshooting and maintaining semiconductor equipment.
• Willingness to travel as needed.

Responsibilities

• Perform hands-on field service duties including installations, maintenance, and repairs.
• Recommend equipment modifications and process improvements.
• Submit necessary documentation promptly.

Skills

Troubleshooting

Technical Proficiency

Customer Service

Education

Associate degree or prior technical Military experience

Tools

Semiconductor Equipment

Job description

Job Description

Our client is seeking Full-Time, Direct Hire, Field Service Engineers to support nationwide customers and will be based in AZ, OR, ID, OH, TX or NY. Interested candidates must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program in Japan.

The Mission of Field Service Engineers is to install, modify and service complex high vacuum semiconductor equipment and systems, as well as evaluate, troubleshoot and resolve design issues related to such installations and servicing of products at all types of customer sites, providing a wide range of technical assistance to customers and employees.

Schedule: Monday – Friday, with specific shifts determined after 2-year training in Japan.

Pay Rate: $38-$43 Hourly DOE

Principal duties and responsibilities include:

1. Perform hands-on field service duties at customer sites, including on-site installations, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and debugging of complex electronic and mechanical systems. Provide troubleshooting, identify equipment or process problems, and deliver operational, maintenance, and use training.
2. Recommend equipment modifications or process improvements to customers and factory personnel to enhance operation and performance.
3. Submit all necessary documentation promptly, including timesheets, expense reports, and weekly service reports, adhering to company policies.
4. Maintain technical proficiency in troubleshooting electronic, electrical, pneumatic, mechanical, drive mechanisms, and software systems. Attend continuing education courses as required.
5. Participate in training and mentoring of less-experienced engineers.
6. Handle customer service issues to ensure high satisfaction, including managing orders, complaints, and service follow-ups, to uphold service quality and customer relations.

Requirements:

• Associate degree or prior technical Military experience
• Experience as a Semiconductor Equipment Field Service Engineer
• Proficiency in troubleshooting, maintaining, and repairing semiconductor equipment
• Willingness to travel as needed
• Eligibility to work in the US without visa or sponsorship

Additional Information:

WGNSTAR does not require assistance from recruitment agencies. This position is not eligible for visa sponsorship.

Equal Opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, maintaining a drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging applicants from all backgrounds to build a career with us.

Our wellness programs, including Employee Assistance Program (EAP), support employee health and community engagement through sponsorships and local initiatives.

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