Field Service Engineer - High Vacuum Equipment

ZipRecruiter; Lehi (UT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Field Service Engineer to support customers nationwide, focusing on the installation and servicing of high vacuum semiconductor equipment. The position involves frequent travel initially for training, alongside hands-on responsibilities to ensure customer satisfaction.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Qualifications

• Must be willing to travel to Japan for training.
• Experience with semiconductor high vacuum equipment preferred.
• Ability to provide training to colleagues.

Responsibilities

• Perform hands-on field service duties at customer sites.
• Recommend equipment modifications to improve performance.
• Maintain documented service reports and compliance with policies.

Skills

Technical proficiency in troubleshooting

Customer service management

Hands-on field service duties

Job description

Job Description

NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.

Job Type: Full-time, Direct Hire

Location: Remote - can be based out of AZ, OR, ID, OH, TX or NY.

Pay: $38.00 - $43.00 per hour, DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

We are seeking Field Service Engineers to support nationwide customers.

*Must be willing to travel to Japan 1-3 months after hire date to participate in a 2-year training program.*

The Mission of a Field Service Engineer is to install, modify, and service complex semiconductor industry high vacuum equipment and systems, as well as evaluate, troubleshoot, and resolve design issues related to such installations and servicing of Company products at all types of customer field sites. The role also involves providing a wide range of basic-to-advanced technical assistance to customers and colleagues to ensure successful completion of work and customer satisfaction. Additionally, the engineer will ensure business operations align with company goals.

What you'll do

• Perform hands-on field service duties at customer sites, including on-site installation of systems, upgrades, retrofits, diagnosis, preventative maintenance, repairs, and troubleshooting of electronic and mechanical systems. Provide operational, maintenance, and proper use training to customers and colleagues.
• Recommend equipment modifications or improvements to enhance operation and performance.
• Submit all necessary documentation promptly, including timesheets, expense reports, and service reports, adhering to company policies.
• Maintain technical proficiency in troubleshooting electronic, electrical, pneumatic, mechanical, drive mechanisms, and software systems. Participate in ongoing education as required.
• Contribute to training less experienced field service engineers.
• Handle customer service issues to maintain high satisfaction levels, including managing orders, complaints, and service follow-ups.

This position is not eligible for visa sponsorship.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations. We promote diversity and inclusion, encouraging individuals from all backgrounds, cultures, education, and experience to join and grow with us.

Our wellness programs, including Employee Assistance Program (EAP), support employee health and wellbeing. We also support community initiatives and sponsorships.

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