Field Service Engineer (Rye, NY Territory)

Fresenius Kabi USA; United States; On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Life insurance

Disability

401K with company contribution

Wellness program

Job summary

Fresenius Kabi USA in Rye, New York seeks a field service professional to provide technical direction and customer support for operation and maintenance of company products. You will work closely with sales, QA/QC and R&D to address customer issues, determine corrective actions and follow up, and may cover a designated region.

The role requires strong communication, hands-on repair skills, and travel as needed.

Qualifications

• The Company’s primary business language is English and the candidate must read, write and understand English for essential functions.
• Minimum of 1 year working in a similar field-based repair position.
• Computer skills are essential; familiarity with Microsoft Windows and Microsoft Office applications (Word, Excel, PowerPoint, Access).
• Valid driver’s license.
• Ability to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills.
• Independent Thinking.
• Detail Oriented.
• Strong Problem-solving skills.
• Able to lift 50 pounds and perform physical tasks (bend, push, etc.).
• Willingness to work up to and over 8 hours/day, 40 hours/week, weekends, holidays, and after-hours.
• Occasional overnight travel.
• Must maintain credentialing for access to customer sites (COVID-19 vaccination may be required).
• Participates in reasonable work activities as assigned by management.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance and keep performance records on equipment.
• Provide guidance and training to customer personnel on operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommended corrective action.
• Advise on design changes to improve equipment efficiency and reduce operating costs.
• May participate in installation planning phase.
• Maintain customer goodwill through effective communication of services and on-site arrival times.
• Effectively manage company assets including vehicle, inventory, test equipment and tools.
• Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems.

Skills

English proficiency

Independent Thinking

Detail oriented

Strong problem-solving

Good verbal and written communication

Tools

Microsoft Windows

Word

Excel

PowerPoint

Access

Job description

Job Summary

Salary Range: $29.00 to $32.00 Per Hour, dependent upon education and experience.

TERRITORY: Rye, New York and surrounding areas

Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on‑site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements:

• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

• Minimum of 1 year working in a similar field-based repair position

• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access

• Valid driver’s license.

• Able to obtain credit approval for Corporate Credit card.

• Good verbal and written communication skills

• Independent Thinking

• Detail Oriented

• Strong Problem-solving skills.

• Able to lift 50 pounds – Must be able to bend, push and so forth.

• Manual Dexterity

• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.

• Occasional overnight travel.

• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.

• Participates in any and all reasonable work activities as assigned by management.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.