Field Service Engineer

RXinsider LTD.; City of Rye, Northern (NY, KY); Hybrid; USD 83,097,000 - 100,289,000; Full time

Job summary

Fresenius Kabi in Rye, New York, seeks a Field Service Technician to provide technical direction and on-site support for company products. You will work with sales, QA/QC, and R&D to address issues, demonstrate product advantages, and ensure customer satisfaction in a designated region.

The role requires English fluency, 1+ year in field repair, strong problem-solving, and the ability to lift 50 pounds. Valid driver’s license and travel may be required.

Qualifications

• Fluent in English; able to read, write, and understand policies and communications.
• Minimum 1 year in a field-based repair position.
• Proficient with Microsoft Windows and Microsoft Office applications.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment on schedule.
• Provide preventive maintenance and keep service records.
• Train customer personnel on operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise on design changes to improve efficiency and reduce costs.
• May participate in installation planning.
• Maintain good will with customers through timely communication.
• Manage company assets including vehicle, parts inventory, tools.
• Comply with Health, Safety, Environment, Energy, and Quality Systems.

Skills

English fluency

Communication skills

Independent thinking

Detail oriented

Problem solving

Physical strength

Driver's license

Tools

Windows OS

Microsoft Office (Word, Excel, PowerPoint, Access)

Job description

Job Summary

Salary Range: $29.00 to $35.00 Per Hour, dependent upon education and experience. TERRITORY: Rye, New York and surrounding areas Responsible for providing technical direction and support to customers on operation and maintenance of company products. Serve as customer contact on technical and service-related problems. Demonstrate uses and advantages of products. Work closely with sales and marketing, QA/QC and research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Responsibilities

• Install, check out, operate, maintain, repair, and upgrade equipment within time requirements established by service management.
• Provide preventative maintenance in accordance with published procedures. Keep performance and maintenance records on the equipment.
• Provide guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Analyze equipment failures to determine cause and recommend corrective action.
• Advise and assist in effecting design changes to improve equipment efficiency and/or reduce cost of operations.
• May participate in installation planning phase.
• Maintain customer good will through: effective communication of all services rendered; effective communication of on-site arrival time; effective and early communication of late on-site arrival time; effective communication of service and operator issues; effective presentation of positive attitude for the company, products, employees, and customers; and maintaining a proper business appearance as defined by service management.
• Effectively manage company assets to include company vehicle, computer, trunk stock parts inventory, test equipment and tools.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Requirements

• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.
• Minimum of 1 year working in a similar field-based repair position
• Computer skills are essential. Must be familiar with Microsoft Windows operating system and Microsoft Office applications, including Word, Excel, PowerPoint, and Access
• Valid driver’s license.
• Able to obtain credit approval for Corporate Credit card.
• Good verbal and written communication skills
• Independent Thinking
• Detail Oriented
• Strong Problem-solving skills.
• Able to lift 50 pounds – Must be able to bend, push and so forth.
• Manual Dexterity
• Willingness to work up to and over 8 hours/day. 40 hours/week, weekends, holidays, and after-hours.
• Occasional overnight travel.
• Must maintain all requirements for access to customer sites, including active and current compliance with all credentialing requirements (may include COVID-19 and annual influenza vaccinations), in order to perform the essential functions of the role at customer locations.
• Participates in any and all reasonable work activities as assigned by management.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability,401K with company contribution, andwellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.