Field Service Engineer (Remote Chicago)

Colonial Group; Allen (TX); Remote; USD 65,000 - 90,000; Full time

Job summary

Quest Medical is seeking a Field Service Engineer to perform on-site preventive maintenance and repairs of Quest Medical instruments at customer locations across the United States. The role requires travel 100% and close collaboration with customers, service leadership, and engineering teams to ensure optimal instrument performance.

The candidate should have 1+ years of field service experience, strong problem-solving skills, and proficiency with MS Word/Excel.

Qualifications

• One or more years of field service/repair experience on medical devices.
• Willingness to travel 100% and reside within reasonable distance to a major airport.
• Proficient with MS Word and Excel; able to work remotely.
• Ability to lift up to 65 lbs.
• ESD experience; soldering; FDA/ISO environment experience preferred.

Responsibilities

• Travel to customer sites for preventive maintenance, upgrades, and repairs.
• Isolate instrument malfunctions and perform corrective repairs.
• Ensure all customer and service instruments are in good working order.
• Represent Quest Medical in dealings with customers; ensure customer satisfaction.
• Communicate service activity with customers and service leadership.
• Provide detailed service reports with work performed, parts used and solutions.
• Keep accurate records of installations, repairs and maintenance.
• Provide feedback to engineering teams on product performance and improvements.

Skills

Troubleshooting medical devices

Customer service

Travel readiness

MS Word/Excel

Remote work capability

Tools

DMM/DVM

Soldering

Job description

Position: Field Service Engineer

Department:

Reports To: Service Operations Manager

FLSA Status:

JD Number: JD523-006

Revision: A

Summary

Perform customer support activities at the customer site, involving preventive maintenance and repair of the Quest Medical instrumentation.

General Duties and Responsibilities

• Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.
• Isolate instrument malfunctions and take corrective action in the form of repair.
• Ensure all customer and Service instruments are in good working order.
• Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
• Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
• Travel 100% of the time.
• Provide feedback on improved methodologies for repair and maintenance tasks.
• Prepare detailed service reports, including work performed, parts used, and solutions implemented.
• Maintain accurate records of installations, repairs, and maintenance activities.
• Provide feedback to engineering teams on product performance and potential improvements.

Qualifications

• One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
• Ability to manage financial responsibilities.
• Ability to travel for extended periods.
• Candidates must reside within a reasonable commuting distance to a major airport to facilitate frequent travel.
• Ability to work in a teamwork setting and as an individual contributor.
• Experience in dealing with internal and external customers.
• Computer skills using Microsoft Word, Excel, and the ability to work remotely.
• Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
• Ability to lift up to 65 lbs.
• Preferred: ESD Experience
• Preferred: Soldering experience
• Preferred: FDA/ISO Regulated environment experience