Field Serv Engineer (Washington DC)

Colonial Group

Allen (TX)

On-site

USD 65,000 - 90,000

Full time

14 days+

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Qualifications

One or more years of experience troubleshooting and repairing electronic/electro-mechanical medical devices or instruments.
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],
job_responsibilities_description':['Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.','Isolate instrument malfunctions and take corrective action in the form of repair.','Provide feedback to engineering teams on product performance and potential improvements.','Prepare detailed service reports, including work performed, parts used, and solutions implemented.','Maintain accurate records of installations, repairs, and maintenance activities.','Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.','Travel 100% of the time.'],
CoT_job_summary_short
JOB_
job_summary_short
COMPANY NAME: Colonial GroupKEY POINTS: Field service at customer site, medical device maintenance, travel-heavy role
<p>Colonial Group is seeking a Field Service Engineer to perform preventive maintenance and repairs on Quest Medical instruments at customer sites. You will travel frequently, diagnose malfunctions, and document service activities to ensure customer satisfaction.</p><p>Ideal candidates have experience with medical devices, strong communication skills, and ability to work remotely when needed. This role reports to the Service Operations Manager and requires readiness for travel 100% of the time.</p>
contract_type
fulltime
location_type
on site
remote_scope
null
perks
[]
stated_min
null
stated_max
null
stated_absolute
null
salary_estimation_cot
Field Service Engineer in Texas travel-heavy role: market-based compensation reflecting medical device field service norms.
estimated_low
65000
estimated_medium
75000
estimated_high
90000
currency
USD
frequency
yearly
bonus
null
tax
gross
application_email
null
job_end_date
null
contact_person
null
hiring_department_name
Service Operations

Skills

Troubleshooting & repair

Travel willingness

Customer service

Teamwork

Communication with customers

Able to lift 65 lbs

Financial management

Remote work ability

Tools

Scope

DMM

DVM

Job description

Position: Field Service Engineer

Department:

Reports To: Service Operations Manager

FLSA Status:

JD Number: JD523-006

Revision: A

Summary

Perform customer support activities at the customer site, involving preventive maintenance and repair of the Quest Medical instrumentation.

General Duties and Responsibilities

Travel to customer locations to perform preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.
Isolate instrument malfunctions and take corrective action in the form of repair.
Ensure all customer and Service instruments are in good working order.
Represent Quest Medical in dealings with customers and is responsible for customers’ satisfaction with the MPS instrument.
Communicate all service/repair activity with customer (as necessary), Field Service leadership, and other applicable Quest Medical team members.
Travel 100% of the time.
Provide feedback on improved methodologies for repair and maintenance tasks.
Prepare detailed service reports, including work performed, parts used, and solutions implemented.
Maintain accurate records of installations, repairs, and maintenance activities.
Provide feedback to engineering teams on product performance and potential improvements.

Qualifications

One or more years of experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments or equivalent repair and service activity.
Ability to manage financial responsibilities.
Ability to travel for extended periods.
Candidates must reside within a reasonable commuting distance to a major airport to facilitate frequent travel.
Ability to work in a teamwork setting and as an individual contributor.
Experience in dealing with internal and external customers.
Computer skills using Microsoft Word, Excel, and the ability to work remotely.
Ability to use standard field service engineer’s tools sets (scope, DMM, DVM).
Ability to lift up to 65 lbs.
Preferred: ESD Experience
Preferred: Soldering experience
Preferred: FDA/ISO Regulated environment experience