Field Service Engineer (Remote)

Prattwhitney; United States; Remote; USD 57,000 - 109,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) with match

Tuition reimbursement

Paid time off

Life insurance

Student loan repayment

Job summary

Advanced Thermal Sciences (ATS) within RTXCollins Aerospace seeks a Field Service Engineer to install, maintain, repair, and optimize complex temperature control systems at customer sites. You will diagnose issues and provide actionable solutions while traveling between sites as needed.

The role emphasizes customer engagement and field leadership, with remote work from Boise, ID region. Ideal candidates hold a university degree or equivalent with up to 2 years of experience, experience in

Qualifications

• University degree or equivalent hands-on experience.
• Experience troubleshooting complex temperature control equipment.

Responsibilities

• Perform on-site field service: installation, operation, maintenance, repair, removal of temperature control equipment.
• Install, test, calibrate equipment to meet specs and customer expectations.
• Diagnose and resolve complex technical issues for internal teams and customers.
• Conduct preventive maintenance to ensure reliability and performance.
• Analyze product performance and support modifications based on customer needs.
• Serve as primary on-site representative and build customer relationships.

Skills

Customer-facing

Troubleshooting

Electrical control

PLCs

Field service

Education

University degree or equivalent

EPA certification

Tools

PLC diagnostics tools

Temperature control equipment

Job description

Step into a high‑impact role with Advanced Thermal Sciences (ATS), an RTX‑owned organization within the Collins Aerospace family, where your technical expertise supports the advanced systems that keep semiconductor manufacturing operations running at peak performance. As a Field Service Engineer, you will serve as the on‑site face of ATS, taking ownership of installation, maintenance, troubleshooting, and optimization of complex electromechanical equipment used in fabrication environments. This is more than a service role—you will act as a trusted technical advisor, ensuring equipment reliability, diagnosing issues, and delivering solutions that align with customer needs and operational requirements. In this position, you will combine strong technical ability with leadership and customer engagement, while managing service execution in real‑world environments. With the possibility of traveling to multiple customer sites. You will gain exposure to a wide range of systems and challenges, including control systems and PLC diagnostics. If you enjoy solving complex problems, leading in the field, and making a direct impact on critical operations, visibility, and technical depth to grow your career. This role values practical expertise and technical problem‑solving in real‑world environments. While a degree is typically associated with a position of this level, we recognize that equivalent experience gained through hands‑on work, technical training, or service‑based roles can be equally impactful. This is a remote role with the primary work location in the Boise, ID area.

What You Will Do

• Perform on‑site field service, including installation, operation, maintenance, repair, and removal of complex temperature control equipment to meet customer and company requirements
• Install, test, service, and calibrate equipment to ensure performance aligns with operating specifications and customer expectations
• Diagnose and resolve complex technical issues, providing clear recommendations and solutions to both internal teams and customers
• Conduct preventative maintenance and routine service activities to ensure equipment reliability and long‑term performance
• Analyze product performance and support modifications, upgrades, and enhancements based on customer specifications and operational needs
• Serve as the primary on‑site representative, building strong relationships and ensuring a high level of customer satisfaction
• Ensure services are delivered in alignment with contract requirements, timelines, and expectations
• Coordinate technical services, logistics, provisioning, and system configurations to support customer operations
• Maintain and review equipment logs to identify trends, determine repair needs, and recommend effective solutions

Qualifications: You Must Have

• Typically requires a University Degree and less than 2 years of prior relevant experience
• Demonstrated experience in troubleshooting and servicing complex temperature control equipment

Qualifications: We Prefer

• Strong customer‑facing communication skills with the ability to build relationships and represent the organization effectively
• Experience supporting or servicing industrial/commercial refrigeration systems
• Experience troubleshooting and diagnosing electrical control systems, including PLCs
• Experience performing hands‑on diagnostics, troubleshooting, and repair of electromechanical systems in a field service or industrial environment
• Universal EPA certification

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again.

The salary range for this role is 57,200 USD - 108,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective‑bargaining agreement. Hired applicants may be eligible for annual short‑term and/or long‑term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective‑bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance,critical illnessinsurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.