Field Service Engineer (Raleigh, NC)

PerkinElmer; Raleigh (NC); Hybrid; USD 58,000 - 85,000; Full time

Job summary

Join a leading company as a Field Service Engineer in Raleigh, NC, providing customer support through on-site installation and maintenance of laboratory equipment. This role involves proactive communication with clients, technical troubleshooting, and ensuring compliance with service standards, accompanied by travel across the NC area.

Benefits

Corporate vehicle for personal use

Cell phone and laptop included

Qualifications

• 3+ years direct experience with repair of laboratory equipment or equivalent experience.
• Detailed knowledge of analytical equipment and laboratory environment preferred.

Responsibilities

• Perform installations, maintenance, and repair of laboratory equipment.
• Engage with customers to tailor service offerings and provide training.
• Complete administrative tasks and ensure compliance with health and safety.

Skills

Outstanding interpersonal skills

Technical critical thinking skills

Outstanding customer service skills

MS Office skills (Outlook, PowerPoint, Word)

Ability to follow and create verbal directions

Education

BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering

Associate Degree in Applied Science or related field

High School Diploma

Job description

Join to apply for the Field Service Engineer (Raleigh, NC) role at PerkinElmer

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Join to apply for the Field Service Engineer (Raleigh, NC) role at PerkinElmer

The Field Service Engineer provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Engineer will instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. This role may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Location: Field remote role covering the NC area. Heavy travel role with corporate vehicle included that can be used for personal use as well as cell and laptop included.

Job Responsibilities:

• Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards and key performance indicators.
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
• Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
• Enhance PerkinElmer’s product quality by proactively reporting improvement opportunities via the quality notification process.
• Attend higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks, including but not limited to time reporting and assigned training.
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
  
  

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time

Critical Skills:

• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately.
• Technical critical thinking skills and attention to detail.
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests.
• Aptitude for technical and practical matters.
• MS Office skills: Outlook, PowerPoint, Word.
• Excellent team player with a customer satisfaction focus.
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards.
  
  

Basic Qualification:

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 3 years direct experience with repair of laboratory equipment OR
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment
  
  

Preferred Qualifications:

• Detailed knowledge of analytical equipment, laboratory environment, and/or instrument control software
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code
• Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).
• Valid driver’s license and safe motor vehicle operation.
  
  

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
  
  

The annual compensation range for this full-time position is $58,760.00 to $85,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Biotechnology Research, Research Services, and Pharmaceutical Manufacturing

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