Field Service Engineer - Remote/Raleigh, NC.

Sartorius; Raleigh (NC); Remote; USD 55,000 - 75,000; Full time

Job summary

Sartorius is seeking a Field Service professional in Raleigh, NC, to support their Lab Essential portfolio. The role involves installations, maintenance, and repairs of technical equipment, requiring strong mechanical, electrical, and IT skills. The position offers a chance to make a significant impact in the biotechnology industry while working with a supportive team and enjoying a range of benefits.

Benefits

Paid vacation

Sick time

Holidays

Flexible schedules

401(k) plan with company match

Medical plans

Dental and vision insurance

Wellness programs

Qualifications

• 5+ years of proven field service experience.
• Minimum 2 years of experience with calibration of balances and moisture analyzers.

Responsibilities

• Provide service and customer support during field visits.
• Diagnose errors or technical problems and determine solutions.
• Produce timely and detailed service reports.

Skills

Mechanical Skills

Electrical Skills

IT Skills

Customer-facing Skills

Education

Associate Degree in Engineering

Tools

MS Office

Job description

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to help make an impact within our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers. This position will be supporting customers, with the majority located in Raleigh, NC. The territory includes NC, SC, VA, WV, and MD, with potential to travel to other states. The incumbent in this role will be a critical team member helping customers with installations, calibrations, maintenance, and repairs. If you want to expand your skill set while making a difference in the biotechnology industry, then please read on.

What you will accomplish together with us:

1. Provide service and customer support during field visits or dispatches
2. Manage workflow to schedule
3. Oversee all on-site installation, repair, maintenance, and testing tasks
4. Diagnose errors or technical problems and determine proper solutions
5. Produce timely and detailed service reports
6. Document processes
7. Operate vehicle safely and use field automation systems
8. Follow all company's field procedures and protocols
9. Collaborate with technical team and share information across the organization
10. Understand customer requirements and make appropriate recommendations/briefings
11. Build positive relationships with customers

What Will Convince Us:

• You have completed an associate degree or certifications in engineering or military training and 5+ years of proven field service experience
• Minimum 2 years of proven field service experience, including calibration of balances and moisture analyzers
• Reside in or near Raleigh, NC
• Open to traveling up to 50% overnight
• You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
• You have a valid Driver's License and Passport
• You are proficient with MS Office software, including Outlook, Word, and Excel

We Value:

• Ability to work flexible shifts and adapt to changing schedules
• Lift items weighing up to 55 lbs.
• Familiarity with mobile tools and applications
• Excellent customer-facing skills
• Excellent driving record
• Self-starter and problem solver
• Alignment with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, listed on the German DAX and TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminars
• Work-life Balance: Paid vacation, sick time, holidays, community service day, flexible schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including virtual platforms
• Welcoming Culture: Supportive team, international collaboration, communities on topics like coaching, agile working, businesswomen’s network
• Health & Well-being: Medical plans, dental, vision, EAP, wellness programs
• Intelligent Working Environment: Modern buildings with latest technology

Additional benefits include a 401(k) plan with company match, flexible spending accounts, company-paid insurance, and optional supplemental insurance and services.

Sartorius is an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected groups. For accommodations, contact [e-mail].

Sartorius participates in E-Verify. For more information, visit our website or contact us directly. We look forward to your application and joining our mission to fight diseases and advance medicine.