Field Service Engineer-Philly

ManpowerGroup; Philadelphia (Philadelphia County); On-site; USD 83,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Performance-based bonus 3-8%

Weekly pay

Professional growth opportunities

Diversity and inclusion

Job summary

ManpowerGroup, a global leader in workforce solutions, is seeking a Field Service Engineer-Philly to support DMG MORI CNC machine tools for customers in the Philadelphia area. The role involves on-site or remote support, installation, maintenance, and documentation of service activities, with a focus on troubleshooting and customer satisfaction.

The ideal candidate will have strong communication, a proactive attitude, and the ability to read mechanical drawings and PLC diagrams.

Qualifications

• High School diploma, GED, or Associate Degree in a technical field preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information and generate reports related to service activities.
• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and maintain exemplary communication and customer service relationships with clients.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit feedback to improve service quality.

Skills

Troubleshooting

Communication

Customer service orientation

Reading schematics/diagrams

Education

High School Diploma/GED/Associate Degree

Tools

DMG MORI

MORI SEIKI

Fanuc

Mitsubishi

Siemens controls

Job description

Our client, a leader in manufacturing and technical services, is seeking a Field Service Engineer-Philly to join their team. As a Field Service Engineer-Philly, you will be part of the technical support department supporting customer service and maintenance teams. The ideal candidate will have strong troubleshooting skills, excellent communication, and a proactive attitude which will align successfully in the organization.

Job Title: Field Service Engineer-Philly

Pay Range: $83,000 - $115,000

What's the Job?

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.

• Create and update documentation of technical information and generate reports related to service activities.

• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.

• Establish and maintain exemplary communication and customer service relationships with clients.

• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit feedback to improve service quality.

What's Needed?

• High School diploma, GED, or Associate Degree in a technical field preferred.

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.

• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.

• Excellent verbal and written communication skills with a strong customer service orientation.

• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

What's in it for me?

• Competitive salary with a range that reflects your experience and skills.

• Comprehensive benefits package including health, dental, and vision plans.

• Performance-based bonus package of 3-8%.

• Opportunities for professional growth and development.

• Supportive work environment that values diversity and inclusion.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Vision Plan

• Health Savings Account

• Health Flexible Spending Account

• Dependent Care Flexible Spending Account

• Supplemental Life Insurance

• Short Term and Long Term Disability Insurance

• Business Travel Insurance

• 401(k), Plus Match

• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.