CNC Field Service Engineer On-Site (Philly)

ManpowerGroup; Philadelphia (Philadelphia County); On-site; USD 83,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Performance-based bonus 3-8%

Weekly pay

Professional growth opportunities

Diversity and inclusion

Job summary

ManpowerGroup, a global leader in workforce solutions, is seeking a Field Service Engineer-Philly to support DMG MORI CNC machine tools for customers in the Philadelphia area. The role involves on-site or remote support, installation, maintenance, and documentation of service activities, with a focus on troubleshooting and customer satisfaction.

The ideal candidate will have strong communication, a proactive attitude, and the ability to read mechanical drawings and PLC diagrams.

Qualifications

• High School diploma, GED, or Associate Degree in a technical field preferred.
• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with DMG or MORI SEIKI machines, Fanuc, Mitsubishi, and/or Siemens controls is a plus.
• Excellent verbal and written communication skills with a strong customer service orientation.
• Ability to read mechanical drawings, electrical schematics, and PLC ladder diagrams.

Responsibilities

• Provide customers with maintenance, repair, and installation assistance of DMG MORI CNC machine tools on location or by telephone.
• Create and update documentation of technical information and generate reports related to service activities.
• Assist and train Customer’s Service Engineers on the installation and maintenance of newer product lines.
• Establish and maintain exemplary communication and customer service relationships with clients.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs, and solicit feedback to improve service quality.

Skills

Troubleshooting

Communication

Customer service orientation

Reading schematics/diagrams

Education

High School Diploma/GED/Associate Degree

Tools

DMG MORI

MORI SEIKI

Fanuc

Mitsubishi

Siemens controls

Job description

ManpowerGroup, a global leader in workforce solutions, is seeking a Field Service Engineer-Philly to support DMG MORI CNC machine tools for customers in the Philadelphia area. The role involves on-site or remote support, installation, maintenance, and documentation of service activities, with a focus on troubleshooting and customer satisfaction.

The ideal candidate will have strong communication, a proactive attitude, and the ability to read mechanical drawings and PLC diagrams.