Field Service Engineer -Oregon

3D Systems, Inc.; Oregon; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) plan

Health coverage

Global team

Innovative culture

Talent development

Engagement programs

Job summary

3D Systems, Inc. is seeking a Field Service Engineer to ensure optimal operation of hardware at customer sites. The role involves hands-on installation, relocation, repair, and preventive maintenance with frequent travel to customer locations.

You will perform repairs, analyze customer configurations, and advise on self-maintenance capabilities. The position emphasizes safety, quality, and delivering excellent service in a dynamic, global team.

Qualifications

• High school diploma required; AA technical degree preferred.
• 3+ years related experience preferred.
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, plus strong mechanical aptitude.
• Knowledge of electro/mechanical device repair with attention to detail.
• Organizational, problem-solving and customer-relations skills are essential.
• Excellent interpersonal and communication skills; professional representation of the company.
• Ability to solve practical problems with limited standardization.
• Ability to work under tight deadlines with interruptions.
• Travel required; valid driver’s license and clean driving record.
• Ability to perform physically demanding work up to 50 pounds occasionally and up to 20 pounds frequently.

Responsibilities

• Perform equipment repairs for customers, including warranty and contract status awareness.
• Analyze and understand unique customer configurations, materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and articulate the overall business value of customers to 3D Systems.

Skills

Troubleshooting electronics

Mechanical aptitude

Installation & repair

Customer service

Travel readiness

Safety and compliance

Education

High school diploma

AA degree in technical field

Military training

Tools

Diagnostics equipment

Electrical testing tools

Job description

About the Role

The Field Service Engineer ensures optimal operational performance of hardware related to 3D printers installed at customer locations. This role provides hands-on technical service including installation, relocation, repair, and preventative maintenance. This is a field-based position requiring travel to customer sites.

What's In It For You!

Competitive Compensation Package: $29.00-$40.00/hr. Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.

• Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy. We are a Company that values you and makes sure you take time for yourself.
• 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
• Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
• Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team operates across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
• Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
• Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
• Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.

What You’ll Do

• Perform equipment repairs for customers, demonstrating familiarity with the warranty and contract status of each customer.
• Comprehend and analyze unique customer configurations, including materials and software.
• Assess customers' proficiency, capability, and willingness to perform self-maintenance.
• Execute preventive maintenance tasks as directed by the Service Manager.
• Recognize and appreciate the overall business value of customers to 3D Systems.

Acknowledge the significance of the Customer Service Engineer's (CSE) role in enhancing customer experience.

Qualifications

What You Will Bring

• High school diploma required; AA degree from a technical school or related; Military training preferred
• 3+ years related experience preferred
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• knowledge of electro/mechanical device repair with attention to detail
• Requires skills in organization, problem solving, and customer relations
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Travel required; valid driver’s license and clean driving record
• Ability to do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and metal alloy powders, which, if handled incorrectly, can cause health hazards/injuries.
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• High school diploma required; AA degree from a technical school or related; Military training preferred

3D Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other aspects, race, color, ethnicity, religion, sex, age, sexual orientation, genetic information, marital status, gender identity or national origin or because he or she is an individual with a disability or a disable veteran, Armed Forces service medal veteran (referred to collectively as "protected veterans"). The Company also provides applicants with equal employment opportunities without regard to pregnancy, childbirth, medical needs arising from pregnancy or childbirth, and related medical conditions including, but not limited to, lactation.

Primary Location

US-SC-Rock Hill

Work Locations

USA-Offsite Work from Home Employee Rock Hill 29730

Travel

Yes, 75 % of the Time

Type of Position : Employee

About 3D Systems

3D Systems provides the most advanced and comprehensive 3D digital design and fabrication solutions available today, including 3D printers, print materials and cloud-sourced custom parts. Its powerful ecosystem transforms entire industries by empowering professionals and consumers everywhere to bring their ideas to life using its vast material selection, including plastics, metals, ceramics and edibles. Our leading personalized medicine capabilities save lives and include end-to-end simulation, training and planning, and printing of surgical instruments and devices for personalized surgery and patient specific medical and dental devices. Its democratized 3D digital design, fabrication and inspection products provide seamless interoperabilityand incorporate the latest immersive computing technologies. Our products and services disrupt traditional methods, deliver improved results and empower its customers to .manufacture the future now