Field Service Engineer - Onsite Installations & Travel

Ergotron; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with match

Paid time off: 5 weeks

11 paid holidays

Maternity/Paternity/Grandparents leave

Tuition reimbursement

Job summary

Ergotron, Inc. is a global leader in ergonomic solutions. The Field Service Specialist will install, service, and repair Ergotron equipment at customer sites, ensuring peak performance and customer satisfaction.

The role requires strong technical skills, problem solving, and the ability to travel extensively. The position emphasizes hands-on maintenance, diagnostics, and timely reporting in Salesforce, with a focus on safety, quality, and customer care.

Qualifications

• 2–5 years in field service or technical support.
• Strong mechanical and electrical troubleshooting.
• Experience with electronic testing equipment (multimeters, etc.).
• Ability to work independently and manage time effectively.

Responsibilities

• Perform on-site installations, maintenance, and repairs of Ergotron equipment.
• Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality.
• Document service visits, including repairs performed and parts used, in the company’s service management system.
• Travel to customer locations up to 100% as required.
• Maintain timely and accurate expense reporting and submissions.

Skills

Field service

Technical support

Electrical troubleshooting

Multimeter experience

Communication skills

Driver's license

Education

AA or BA/BS degree

Tools

Excel

PowerPoint

Outlook

ERP

Salesforce

Job description

Ergotron, Inc. is a global leader in ergonomic solutions. The Field Service Specialist will install, service, and repair Ergotron equipment at customer sites, ensuring peak performance and customer satisfaction.

The role requires strong technical skills, problem solving, and the ability to travel extensively. The position emphasizes hands-on maintenance, diagnostics, and timely reporting in Salesforce, with a focus on safety, quality, and customer care.