Field Service Engineer — Onboarding, Training & Demos (Remote, West Coast)

Jaia Robotics, Inc.; Bristol (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Jaia Robotics, Inc. is looking for a motivated Field Service Representative to bridge the gap between technology and customers. Responsibilities include customer onboarding, training, and support, as well as showcasing capabilities at events. Ideal candidates thrive in dynamic environments and possess strong communication skills. Hands-on technical skills and a background in relevant fields are preferred. This remote role will require travel to customer sites and industry conferences, ensuring operational adoption of Jaia systems.

Qualifications

• Strong customer service skills and ability to build relationships.
• Able to provide technical support and training for customers.
• Willingness to travel to customer sites and events.

Responsibilities

• Lead customer onboarding and initial system integration.
• Plan and deliver hands-on training in various environments.
• Provide responsive support and troubleshoot customer issues.
• Conduct live demonstrations at events showcasing Jaia capabilities.

Skills

Customer engagement

Hands-on technical work

Technical support

Troubleshooting

Communication skills

Education

Experience in engineering, oceanography, business, communications, or marketing

Tools

JaiaBot vehicles

Job description

Jaia Robotics, Inc. is looking for a motivated Field Service Representative to bridge the gap between technology and customers. Responsibilities include customer onboarding, training, and support, as well as showcasing capabilities at events. Ideal candidates thrive in dynamic environments and possess strong communication skills. Hands-on technical skills and a background in relevant fields are preferred. This remote role will require travel to customer sites and industry conferences, ensuring operational adoption of Jaia systems.