Field Service Representative

Jaia Robotics, Inc.; Bristol (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Jaia Robotics, Inc. is looking for a motivated Field Service Representative to bridge the gap between technology and customers. Responsibilities include customer onboarding, training, and support, as well as showcasing capabilities at events. Ideal candidates thrive in dynamic environments and possess strong communication skills. Hands-on technical skills and a background in relevant fields are preferred. This remote role will require travel to customer sites and industry conferences, ensuring operational adoption of Jaia systems.

Qualifications

• Strong customer service skills and ability to build relationships.
• Able to provide technical support and training for customers.
• Willingness to travel to customer sites and events.

Responsibilities

• Lead customer onboarding and initial system integration.
• Plan and deliver hands-on training in various environments.
• Provide responsive support and troubleshoot customer issues.
• Conduct live demonstrations at events showcasing Jaia capabilities.

Skills

Customer engagement

Hands-on technical work

Technical support

Troubleshooting

Communication skills

Education

Experience in engineering, oceanography, business, communications, or marketing

Tools

JaiaBot vehicles

Job description

We are seeking a highly motivated Field Service Representative to serve as a critical link between our technology and our customers in the field. This role is responsible for leading customer onboarding, delivering hands‑on training, and ensuring successful operational adoption of our systems. The Field Service Engineer will act as a trusted, customer‑facing representative of the company, building strong relationships through consistent follow‑up, technical support, and on‑site engagement.

In addition to customer support, this individual will represent the company at conferences, demonstrations, and field events, showcasing our capabilities to a wide range of stakeholders, including operators, engineers, and senior decision‑makers. The ideal candidate is comfortable operating in dynamic environments and can confidently communicate both technical and operational value.

This position is ideal for someone who thrives at the intersection of customer engagement and hands‑on technical work.

Location

Remote – West Coast

Primary Responsibilities

• Lead customer onboarding and initial system integration, ensuring users are fully equipped to operate and maintain Jaia systems
• Plan and deliver hands‑on training for operators and leadership, both in classroom and field environments
• Serve as the primary customer interface during deployments, providing responsive support, troubleshooting, and follow‑up engagement
• Conduct live demonstrations at conferences, exercises, and customer sites, clearly communicating operational value and technical capabilities
• Build and maintain strong relationships with end users, program offices, and key stakeholders to drive long‑term adoption and satisfaction
• Capture field feedback and operational insights, and relay them to internal teams to inform product improvements and future development
• Support internal engineering efforts as needed, including system testing, validation, and integration support
• Assist in the development and refinement of training materials, technical documentation, and standard operating procedures
• Travel regularly to customer sites, training events, and industry conferences, often in dynamic or austere environments

Accountable For

• Successful onboarding and operational readiness of customers, ensuring systems are effectively integrated and utilized in real‑world missions
• Delivery of high‑quality training that enables users to confidently operate, maintain, and troubleshoot Jaia systems
• Customer satisfaction and relationship management across assigned accounts, including responsiveness, professionalism, and follow‑through
• Execution of professional, effective demonstrations that accurately represent Jaia capabilities and generate customer interest and trust
• Accurate identification, documentation, and communication of field issues, user feedback, and operational insights to internal teams
• Contribution to continuous product and training improvement through direct field experience and technical input
• Readiness and reliability in supporting deployments, travel requirements, and field operations in dynamic environments
• Upholding Jaia’s reputation as a trusted, capable, and mission‑focused partner in all customer and public‑facing interactions

It Would Be Awesome If You Had

• Experience in engineering, oceanography, business, communications, or marketing.
• Knowledge and experience operating our JaiaBot vehicles.
• Commitment to protect our environment.
• Seamanship or boating skills.

The duties and responsibilities of the Field Service Representative may change from time to time, at the sole discretion of Jaia. The Company expects that you will adapt to and embrace new and additional duties and responsibilities that leverage your talent, expertise, and enjoyment of what you are good at and love doing most.

Your employment is conditional upon reference and background checks and providing us documentation regarding your ability to work in the United States. You must sign all required Jaia documents including, but not limited to, Assignments of Intellectual Property, Inventions, Non‑Disclosure Agreements, and such other agreements deemed necessary by Jaia.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. You must also be eligible to obtain security clearance.