Field Service Engineer - New Haven

ARxIUM; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision benefits

FSAs - Healthcare and dependent care

Company paid Life/ADD insurance

Company paid STD plans

Company paid EAP plan

401k plan with employer match

Flexible work schedule

Job summary

ARxIUM is seeking a Field Engineer to serve customer facilities across North America and beyond. The role involves installation, maintenance, repair and modification of ARxIUM systems, with emphasis on strong customer communication and service excellence.

The position requires travel and the ability to perform after-hours work when needed. Applicants should have a technical diploma or degree and 3+ years in field service, plus experience with conveyors/automation and electro-mechanical systems.

Qualifications

• Diploma or degree in a technical field (mechanical, electrical, computer, biomedical).
• 3+ years of direct field service experience troubleshooting and repairing computerized electro-mechanical systems.
• 3+ years of service experience with direct customer interaction.

Responsibilities

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break fix service calls.
• Refine and validate PLC coding.
• Schedule downtime with the facility for preventive and corrective maintenance.
• Complete paperwork, tickets, expenses and timesheets accurately.

Skills

Customer interaction

Field service experience

Troubleshooting electro-mechanical

Education

Technical diploma/degree in mechanical/electrical/computer/biomedical

Job description

Are you ready to be apart of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are:

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

ARxIUM is proud to offer the successful candidate

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STDplans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

About The Role:

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSR must have excellent, customer centered, communication skills.

Please note that this position involves travel requirements.

Who We're Looking For:

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• Conveyor and Automation experience.
• Engineering and Electrical experience is a plus
• 3+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanicalsystems.
• 3+ years of experience working in a service capacity with direct customer interaction.

What You'll Be doing:

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break fix service calls.
• Refines and validates PLC Coding.
• Works with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements.
• Responsible for following up on open issues, tickets and escalations.
• Working Outside normal business hours may required to service products.
• Performs other duties as required.

WE would love to meet you!