Field Service Engineer - Bronx

ARxIUM INC; New York (NY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Medical/Dental/Vision benefits

401k with employer match

Flexible work schedule

Life/ADD insurance

STD plans

EAP plan

Job summary

ARxIUM INC is seeking a Field Engineer to serve as the frontline interface for ARxium systems at customer facilities. You will install, maintain, repair and modify equipment with minimal supervision, travel as needed, and interact directly with customers to ensure satisfaction.

The role requires a technical degree and 3+ years in field service, with experience in conveyor/automation and electrical systems being a plus.

Qualifications

• Diploma or degree in a technical field (mechanical, electrical, computer, biomedical).
• 3+ years of direct field service experience troubleshooting and repairing electro‑mechanical systems.
• 3+ years in a service role with direct customer interaction.

Responsibilities

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break‑fix service calls.
• Refine and validate PLC coding.
• Coordinate downtime with the facility for preventive and corrective maintenance.
• Complete all paperwork, reports, tickets, timesheets, and expenses accurately.

Skills

Field service experience

PLC coding

Conveyor/automation

Electrical background

Customer communication

Education

Technical degree

Job description

Are you ready to be a part of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies.

ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

Benefits

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

About the Role

The Field Engineer (FSE) provides the front line interface of ARxium systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxium systems at a customer facility. The FSE must have excellent, customer‑centered, communication skills. Please note that this position involves travel requirements.

Who We're Looking For

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical.
• Conveyor and automation experience.
• Engineering and electrical experience is a plus.
• 3+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro‑mechanical systems.
• 3+ years of experience working in a service capacity with direct customer interaction.

What You'll Be Doing

• Perform software and hardware preventive and corrective maintenance.
• Perform software and hardware emergency break‑fix service calls.
• Refine and validate PLC coding.
• Work with the facility to schedule appropriate downtime for preventive and corrective maintenance.
• Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements.
• Responsible for following up on open issues, tickets and escalations.
• Working outside normal business hours may be required to service products.
• Perform other duties as required.