Field Service Engineer - Bronx

ARxIUM; New York (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Medical RX Dental Vision

FSAs

Life/ADD insurance

STD plans

EAP plan

401k with match

Flexible schedule

Job summary

ARxIUM is seeking a Field Engineer to install, maintain and repair automation systems at customer facilities in the United States. You will be the front-line interface, performing field service with minimal supervision and broad responsibility.

Ideal candidates have 3+ years of field service, strong communication, and experience with conveyors/automation. Willingness to travel and work outside standard hours is expected.

Qualifications

• 3+ years direct field service experience.
• Experience troubleshooting electro-mechanical systems with customers.
• Strong communication and customer-facing skills.
• Conveyor and automation experience preferred.

Responsibilities

• Perform preventive and corrective maintenance on ARxIUM systems.
• Troubleshoot and repair electro-mechanical equipment at customer sites.
• Coordinate downtime with facilities and document work.
• Escalate issues and support field operations.

Skills

Field service experience

Customer interaction

Technical diploma

PLC awareness

Mechanical/electrical aptitude

Education

Diploma or technical degree

Tools

Automation hardware

PLC equipment

Electrical systems

Job description

Are you ready to be a part of changing the game for pharmacy automation with next generation solutions? Come join us!

Who We Are:

ARxIUM is a leader in the development of advanced pharmacy technology and solutions. Here you have the opportunity to work with the best experts in the pharmacy health systems sector paving the way with innovative automation hardware and software technologies. ARxIUM has been providing innovative solutions in the pharmacy automation space for over twenty years and currently serves customers in North America, Europe and Asia. We have offices in Winnipeg and the Chicago Area and work remotely in cities across North America and Europe.

ARxIUM is proud to offer the successful candidate

• Competitive salary
• Medical/RX/Dental/Vision benefits
• Healthcare and dependent care FSAs
• Company paid Life/ADD insurance
• Company paid STD plans
• Company paid EAP plan
• Opportunity to participate in the company 401k plan with employer match
• Flexible work schedule

About The Role:

The Field Engineer (FSE) provides the front line interface of ARxIUM systems to the customer. The FSE, under minimal supervision, and with broad scope of responsibility, performs field service activities involving the installation, maintenance, repair and modification of ARxIUM systems at a customer facility. The FSR must have excellent, customer centered, communication skills.

Who We’re Looking For:

• Diploma or degree in a technical field including, but not limited to: mechanical, electrical, computer, biomedical
• Conveyor and Automation experience
• Engineering and Electrical experience is a plus
• 3+ years of direct field service (or equivalent) experience troubleshooting and repairing computerized electro-mechanical systems
• 3+ years of experience working in a service capacity with direct customer interaction

What You’ll Be doing:

• Perform software and hardware preventive and corrective maintenance
• Perform software and hardware emergency break fix service calls
• Refines and validates PLC Coding
• Works with the facility to schedule appropriate downtime for preventive and corrective maintenance
• Responsible for timely and accurate completion of all paperwork and reports. This includes ticket updates and closures, expenses, timesheets and other administrative requirements
• Responsible for following up on open issues, tickets and escalations
• Working Outside normal business hours may required to service products
• Performs other duties as required

WE would love to meet you!