Service Technician

Brightpath Associates LLC; Deep River (CT); On-site; USD 50,000 - 140,000; Full time

Job summary

An innovative company is seeking a Field Service Technician to join their dynamic team. This role involves assembling and maintaining cutting-edge automation and robotics equipment, ensuring optimal performance in both shop and field environments. With a focus on problem-solving and technical support, you'll collaborate with engineers and customers to enhance system efficiency and reliability. The position offers the opportunity to travel extensively, providing a unique blend of hands-on work and customer interaction. If you're a motivated individual with a passion for technology and service, this role is perfect for you.

Benefits

401k (4% match)

PTO

Medical insurance

Vision insurance

Pension plan

Eligibility for bonus

Qualifications

• Proficient in electrical and mechanical troubleshooting and diagnostics.
• Strong computer skills and ability to work independently.

Responsibilities

• Assemble, install, maintain, and repair automation and robotics equipment.
• Provide technical training and support to customers.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Problem-solving skills

Analytical skills

Customer service orientation

Education

Technical degree or equivalent experience

Tools

MS Office applications

Job description

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About the job

Position Summary: The Field Service Technician (FST) will be responsible for assembling, installing, maintaining, repairing, and upgrading automation and robotics equipment. This technician is a key member of the team who will diagnose and resolve electrical and mechanical issues, perform repairs and rebuilds, and develop maintenance plans both as part of the manufacturing assembly department as well as in the field at customer job sites. The FST will collaborate with stakeholders to optimize system performance, provide technical support and training, and analyze systems for improvements and/or new product offerings.

Essential Functions and Responsibilities:

• Travel up to 80% nationally and internationally (Required)
• to customer sites to perform preventive maintenance, installations, repairs, and upgrades of existing and new automation equipment.
• Diagnose and resolve electrical issues, including power distributions, wiring, and controls systems, to ensure uninterrupted operation of automation equipment.
• Diagnose and resolve mechanical issues, including misalignment, parts collision, or improper operability to ensure uninterrupted functionality of automation equipment.
• Build, repair and rebuild products and systems in a controlled shop environment, ensuring optimal performance and reliability.
• Develop and execute maintenance plans to minimize downtime and maximize the longevity of machines and systems.
• Perform calibration procedures, testing, and adjustments to ensure the accuracy and precision of equipment and associated components.
• Work closely with engineers, technicians, managers, customers and other stakeholders to address technical challenges, optimize equipment performance, and implement improvements.
• Provide technical training and support to customers and end-users on the operations, maintenance, and troubleshooting of equipment.
• Analyze and evaluate the performance of equipment, identify opportunities for optimization, efficiency improvements, and cost savings.
• Maintain accurate records of field service activities, including service reports, work orders, FAT/SAT punch lists, and parts inventory. Communicate findings, recommendations, and progress to internal teams and customers.

Qualifications Desired:

• A technical degree or equivalent experience (Preferred)
• Strong computer skills, including proficiency in MS Office applications
• Proficient in electrical and mechanical troubleshooting and diagnostics on automated equipment
• Excellent problem-solving and analytical skills to identify and resolve technical issues efficiently
• Strong verbal and written communication skills, with ability to convey technical information clearly and concisely
• Ability to work independently on the shop floor and at customer job sites
• Self-motivated, customer service-oriented team player

401k (4% match)

PTO

Eligibility for bonus

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Manufacturing, and Engineering

• Industries

  Pharmaceutical Manufacturing, Medical Equipment Manufacturing, and Biotechnology Research

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Pension plan

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