Field Service Engineer – Metals Production Tech

DTE; Indianapolis (IN); On-site; USD 85,000 - 115,000; Full time

Job summary

DTE is seeking a Field Service Specialist to work hands-on with metal production technology. This role is based in the United States with approximately 75% travel to customer sites nationwide to install, commission, service, and troubleshoot DTE solutions. You will collaborate with customers during installation, start-up, and service visits, train operators, and provide remote and on-site technical support.

Authorized to work in the U.S. and willing to travel are required.

Qualifications

• B.Sc. in Engineering or related technical discipline; 3+ years in assembly, field service or technical support with electronic/industrial equipment.
• Familiarity with troubleshooting methodologies for automated control systems and logic.
• Strong analytical skills and a practical problem-solving mindset.
• Hands-on with prototypes, testing, troubleshooting, and product improvement.
• Strong focus on safety, reliability and quality.
• Able to meet customer site access requirements including safety training, medical/drug screening and background checks.
• Comfortable working in hot, noisy casthouse environments; PPE and handling equipment components.
• Experience in metals, foundry, or heavy industrial environments is a plus.
• Electrical training, certification or licensure is a plus.
• Excellent English communication skills; other languages are a plus.

Responsibilities

• Receive, unpack, install, and commission metal production analytical devices at customer sites.
• Ensure installations and service work meet the highest standards of quality, safety, and schedule adherence.
• Implement DTE solutions and train customer operators to use them.
• Service, maintain, and repair installed solutions to ensure reliable operation and maximize value for DTE customers, including remote technical support.
• Confirm customer site readiness ahead of installation — power, utilities, access, lifting, and safety approvals — and flag gaps early.
• Participate in the on‑call rota for remote and on‑site support, responding within agreed service commitments.
• Provide feedback to Product and Engineering to drive continuous improvement.

Skills

Troubleshooting

Field service

Analytical skills

Problem solving

Safety mindset

English communication

Education

B.Sc. in Engineering

Equivalent experience

Job description

DTE is seeking a Field Service Specialist to work hands-on with metal production technology. This role is based in the United States with approximately 75% travel to customer sites nationwide to install, commission, service, and troubleshoot DTE solutions. You will collaborate with customers during installation, start-up, and service visits, train operators, and provide remote and on-site technical support.

Authorized to work in the U.S. and willing to travel are required.